Bilingual Dutch & English Customer Support & Order Entry

Linde; Porto; On-site; EUR 21,000 - 28,000; Full time

Job summary

Linde Global Services is seeking a Customer Service Representative in Porto, Portugal. You will handle orders via telephone and email, respond to inquiries, track shipments, and resolve issues while maintaining KPI targets. The role requires Dutch and English language skills and a proactive, team-oriented attitude.

The position is full-time based in Porto with standard hours 08:00–17:00. SAP knowledge is preferred, and candidates should be detail-focused and capable of working across departments

Qualifications

• Minimum secondary school (High School) completed.
• Experience in daily telephone and email communication with customers is required.
• Excellent communication, conflict resolution orientation and stress resistance.
• Fluency in Dutch as native language; English is a plus.
• SAP basic knowledge preferred.
• Analytical and negotiation skills; team player.

Responsibilities

• Perform customer service activities including receiving and entering telephone requests, dealing with emails for orders, answering questions, tracing order and shipment status, and resolving issues.
• Balance your time between orders and customer service duties, helping the team achieve KPI's.
• Be flexible on different departments related to Order Entry.

Skills

Dutch language

English language

Telephone communication

Email communication

Analytical skills

Negotiation skills

Team player

Education

High School diploma

Tools

SAP

Job description

Linde Global Services is seeking a Customer Service Representative in Porto, Portugal. You will handle orders via telephone and email, respond to inquiries, track shipments, and resolve issues while maintaining KPI targets. The role requires Dutch and English language skills and a proactive, team-oriented attitude.

The position is full-time based in Porto with standard hours 08:00–17:00. SAP knowledge is preferred, and candidates should be detail-focused and capable of working across departments