Customer Service Representative (m/f/d)

Linde Europe; Porto; On-site; EUR 12,000 - 18,000; Full time

Job summary

Linde Global Services in Porto is seeking a Customer Service Representative (m/f/d) to handle Dutch and English inquiries, enter requests, and track orders and shipments. You will resolve issues with a customer-focused approach.

The role requires strong communication and problem-solving skills, experience in phone and email support, and ability to work as part of a team. The position is full-time on a limited contract with standard daytime hours.

Qualifications

• Minimum secondary school (High School).
• Strong experience in daily telephone and email communication with customers (handling requests, complaints, etc.).
• Excellent communication skills, conflict resolution orientation and stress resistance.
• Fluency in Dutch as a native language, English is a plus.
• Previous experience in SAP basic knowledge (preferred).
• Analytical and negotiation skills.
• Team player.

Responsibilities

• Perform customer service activities, including receiving and entering telephone requests, answering questions via chat and phone, tracing order and shipment status and resolving issues.
• Balance your time between cases and customer service duties, helping the team achieve KPI's and improve automation.
• Be flexible on different tasks.

Skills

Dutch

English

Customer service

Communication

Conflict resolution

Stress resistance

Analytical

Negotiation

Team player

Time management

Education

High School

Tools

SAP

Job description

Linde Global Services

Customer Service Representative (m/f/d) – Porto (Maia), Portugal

What you will enjoy doing

• DUTCH and ENGLISH language is mandatory
• Perform customer service activities, including receiving and entering telephone requests, answering questions via chat and phone, tracing order and shipment status and resolving issues
• Balance your time between cases and customer service duties, helping the team achieve KPI's is part of your role Improve automation
• Been flexible on different tasks

What makes you great

• You have minimum secondary school (High School)
• Strong experience in daily telephone and email communication with customers (handling requests, complaints, etc.) is required
• Excellent communication skills, conflict resolution orientation and stress resistance
• Fluency in Dutch as a native language, English is a plus
• You have previous experience in SAP basic knowledge (preferred)
• You have analytical and negotiation skills
• Team player

At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an limited contract. The standard weekly working hours will be from 08:00 hrs till 17:00 hrs.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.