Customer Service Representative (m/f/d)

Linde; Porto; On-site; EUR 21,000 - 28,000; Full time

Job summary

Linde Global Services is seeking a Customer Service Representative in Porto, Portugal. You will handle orders via telephone and email, respond to inquiries, track shipments, and resolve issues while maintaining KPI targets. The role requires Dutch and English language skills and a proactive, team-oriented attitude.

The position is full-time based in Porto with standard hours 08:00–17:00. SAP knowledge is preferred, and candidates should be detail-focused and capable of working across departments

Qualifications

• Minimum secondary school (High School) completed.
• Experience in daily telephone and email communication with customers is required.
• Excellent communication, conflict resolution orientation and stress resistance.
• Fluency in Dutch as native language; English is a plus.
• SAP basic knowledge preferred.
• Analytical and negotiation skills; team player.

Responsibilities

• Perform customer service activities including receiving and entering telephone requests, dealing with emails for orders, answering questions, tracing order and shipment status, and resolving issues.
• Balance your time between orders and customer service duties, helping the team achieve KPI's.
• Be flexible on different departments related to Order Entry.

Skills

Dutch language

English language

Telephone communication

Email communication

Analytical skills

Negotiation skills

Team player

Education

High School diploma

Tools

SAP

Job description

• Perform customer service activities, including receiving and entering telephone requests, dealing emails for orders, answering questions, tracing order and shipment status, and resolving issues
• Balance your time between orders and customer service duties, helping the team achieve KPI's is part of your role
• Been flexible on different departments related to Order Entry

Linde Global Services

Customer Service Representative (m/f/d)

Porto (Maia), Portugal | req32647

What You Will Enjoy Doing

• DUTCH and ENGLISH language is mandatory
• Perform customer service activities, including receiving and entering telephone requests, dealing emails for orders, answering questions, tracing order and shipment status, and resolving issues
• Balance your time between orders and customer service duties, helping the team achieve KPI's is part of your role
• Improve automation
• Been flexible on different departments related to Order Entry

What Makes You Great

• You have minimum secondary school (High School)
• Strong experience in daily telephone and email communication with customers (handling requests, complaints, etc.) is required
• Excellent communication skills, conflict resolution orientation and stress resistance
• Fluency in Dutch as a native language, English is a plus
• You have previous experience in SAP basic knowledge (preferred)
• You have analytical and negotiation skills
• Team player

Why you will love working with us

At Linde we identify ourselves with our products - either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

This role is a full time position based on an unlimited contract. The standard weekly working hours will be from 08:00 hrs till 17:00 hrs.

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.