Dutch-English Customer Service Representative

CallForTalents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Food allowance

Welcome bonus

Performance bonus

Complexity bonus

Resumo da oferta

Cross Border Talents is hiring a Dutch-English Customer Service Representative for a leading global insurance company, on-site in Lisbon, Portugal. Relocation support is provided to help you settle in.

You'll handle customer and broker inquiries by phone and email, provide information about policies and coverage, assist with cancellations, and route questions to the right teams. We seek fluent Dutch and strong English, proven customer service experience (insurance preferred), excellent

Qualificações

• Dutch native or fluent
• Strong English
• Experience in customer service
• Insurance sector experience preferred
• Excellent verbal and written communication skills
• Calm, professional under pressure

Responsabilidades

• Handle customer and broker inquiries via phone and email (inbound and outbound).
• Provide information about insurance products, policies, and coverage.
• Assist customers with policy cancellations.
• Direct broker inquiries to the right support channels

Conhecimentos

Dutch

English

Customer service

Descrição da oferta de emprego

Cross Border Talents is hiring a Dutch-English Customer Service Representative for a leading global insurance company, on-site in Lisbon, Portugal.

Fancy putting your Dutch and English skills to work while living in one of Europe's most vibrant capitals? This one's for you.

Work model: On-site (Lisbon, Portugal) — relocation support provided.

Schedule: Monday–Friday (including bank holidays), 07:30–20:00 rotational shifts, weekends off.

Competitive salary + welcome bonus, performance bonus, and complexity bonus.

Food allowance included.

What you'll do:

• Handle customer and insurance broker inquiries via phone and email (inbound and outbound)
• Provide information about insurance products, policies, and coverage
• Assist customers with policy cancellations
• Direct broker inquiries to the right support channels

What we're looking for:

• Fluent/native-level proficiency in Dutch
• Strong proficiency in English
• Proven experience in customer service, preferably within the insurance sector
• Excellent verbal and written communication skills
• Calm, professional, and effective under pressure