Customer Service Representative – Dutch

Bcrecruitment; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Resumo da oferta

Bcrecruitment in Lisbon, Portugal, is hiring a Customer Service Representative to support customers and brokers for a major insurance company. You will handle Dutch-speaking inquiries by phone and email, delivering clear, professional answers and building trust with customers.

The role requires native or near-native Dutch (C2) and fluent English (B2+), experience in customer service, and the ability to work rotating shifts.

Qualificações

• Native or near-native Dutch (C2) and fluent English (B2+).
• Customer-service experience, ideally by phone and email.
• Friendly, professional and calm under pressure.
• Excellent communication and active-listening skills.
• Available for rotating shifts.

Responsabilidades

• Handle incoming customer contacts in Dutch by phone and email
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

Conhecimentos

Dutch language (C2)

English language (B2+)

Customer service

Active listening

Communication skills

Calm under pressure

Rotating shifts

Descrição da oferta de emprego

A leading global customer-experience (BPO) company is growing its team in Lisbon, Portugal and is hiring for the role of Customer Service Representative. You will support customers and brokers of one of the world's largest insurance companies with questions about coverage, policies and cancellations. As a Dutch-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone and email.

What you will do

• Handle incoming customer contacts in Dutch by phone and email
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

What we are looking for

• Native or near-native Dutch (C2) and fluent English (B2+), spoken and written
• Customer-service experience, ideally by phone and email
• Friendly, professional and calm under pressure
• Excellent communication and active-listening skills
• Available for rotating shifts

What we offer

• Salary: €1,100 gross per month (paid in 14 salaries per year)
• Complexity bonus: €100 per month
• Performance bonus: up to €100 gross per month
• Welcome bonus: €2,000, paid in 12 monthly instalments over the first year
• Meal allowance: €7.63 net per working day
• Private health insurance: available from day 1 with a monthly contribution, free after 6 months on the contract

Relocation support

• Candidates relocating from abroad: a room in a shared apartment for up to 12 months, with rent and utilities deducted directly from your payslip (details shared during screening)
• Flight tickets are not reimbursed

Location, hours & start

• Location: Lisbon, Portugal - on-site
• Working hours: Monday-Friday, 07:30-20:00 (rotating shifts)
• Contract: Full-time, 6-month contract
• Start: 8 Oct - and we will place you in the next available group