Dutch–English Insurance Customer Service Agent – Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal seeks a customer-oriented professional fluent in Dutch and English to join a global insurance team. You will be the primary contact for customers and brokers, handling calls and emails while delivering detailed information on insurance products and policies.

Role requires on-site work in Lisbon with rotational weekday shifts. Full-time, a dynamic global corporate environment, and a focus on high-quality service are offered.

Qualificações

• Fluent or native Dutch and strong English proficiency.
• Proven customer service experience, preferably in insurance or financial services.

Responsabilidades

• Handle inbound and outbound calls and emails with customers and brokers.
• Provide clear information on insurance products, policies and coverage.
• Assist customers with account updates, inquiries and policy cancellations.
• Route and resolve broker queries to support the insurance process.
• Maintain high service standards and deliver a professional customer experience.

Conhecimentos

Dutch

English

Customer service

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal seeks a customer-oriented professional fluent in Dutch and English to join a global insurance team. You will be the primary contact for customers and brokers, handling calls and emails while delivering detailed information on insurance products and policies.

Role requires on-site work in Lisbon with rotational weekday shifts. Full-time, a dynamic global corporate environment, and a focus on high-quality service are offered.