Dutch & English-speaking Customer Service

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal seeks a customer-oriented professional fluent in Dutch and English to join a global insurance team. You will be the primary contact for customers and brokers, handling calls and emails while delivering detailed information on insurance products and policies.

Role requires on-site work in Lisbon with rotational weekday shifts. Full-time, a dynamic global corporate environment, and a focus on high-quality service are offered.

Qualificações

• Fluent or native Dutch and strong English proficiency.
• Proven customer service experience, preferably in insurance or financial services.

Responsabilidades

• Handle inbound and outbound calls and emails with customers and brokers.
• Provide clear information on insurance products, policies and coverage.
• Assist customers with account updates, inquiries and policy cancellations.
• Route and resolve broker queries to support the insurance process.
• Maintain high service standards and deliver a professional customer experience.

Conhecimentos

Dutch

English

Customer service

Descrição da oferta de emprego

About the Role:

We are seeking a customer-oriented professional fluent in both Dutch and English to join a global insurance team in Lisbon, Portugal. In this position, you will act as the primary point of contact for customers and insurance brokers, handling inquiries via phone and email while delivering detailed information on insurance products and policies.

Key Responsibilities:

• Handle inbound and outbound calls and manage email correspondence with customers and brokers.
• Provide clear and detailed information regarding insurance products, policies, and coverage details.
• Assist customers with account updates, inquiries, and policy cancellation requests.
• Support insurance brokers by routing and resolving their queries efficiently.
• Maintain high quality standards and deliver a friendly, professional service experience.

Requirements:

• Languages: Fluent or native proficiency in Dutch, along with strong proficiency in English.
• Experience: Proven experience in customer service, preferably within the insurance or financial services sector.
• Skills: Excellent written and verbal communication skills with a strong customer-first approach.
• Attributes: Ability to remain calm, composed, and effective under pressure.
• Location & Work Schedule: Ability to work on-site in Lisbon, Portugal, with rotational weekday shifts.

What We Offer:

• Full-time on-site position in Lisbon, Portugal.
• Fixed schedule from Monday to Friday with weekends off.
• Dynamic working atmosphere within a global corporate environment.