Dutch Customer Service Representative in Lisbon

Cbtalents; Sintra; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Meal allowance

Health insurance

Career development

Relocation package

Job summary

A leading international insurance provider is hiring a Dutch Customer Service Representative in Lisbon. This full-time role involves assisting Dutch-speaking customers with insurance inquiries via phone, email, and chat. Candidates should be fluent in Dutch and possess a B2 level in English, along with valid documentation to work in Portugal. The position includes competitive salary, bonuses, health insurance, and career development opportunities, with guaranteed weekends off and contained working hours within Monday to Friday shifts.

Qualifications

• Fluent in Dutch and proficient in English required.
• Candidates must have valid work documentation for Portugal.

Responsibilities

• Assist Dutch customers with insurance inquiries and claims via phone, email, and chat.
• Provide high-quality customer service and support to Dutch customers across touchpoints.

Skills

Fluent in Dutch

Working proficiency in English (B2 level)

Job description

Dutch Customer Service Representative in Lisbon

About the job Dutch Customer Service Representative in Lisbon

We are seeking enthusiastic, Dutch-speaking individuals to join our client, a top international insurance provider, as an On-site Customer Advisor in Lisbon, Portugal. If you are ready for a dynamic career change and possess excellent language skills, we want to hear from you!

Role Overview

This full-time position focuses on delivering outstanding assistance to our Dutch customer base. You will be responsible for handling inquiries and resolving issues related to insurance policies and claims via phone, email, and chat. While previous experience in customer service or insurance is a plus, comprehensive training will be provided, making this an ideal opportunity for driven newcomers. All necessary work equipment will be supplied by the company.

Key Requirements

• Language Skills: You must be fluent in Dutch and have working proficiency in English (minimum B2 level).
• Work Eligibility: Candidates must possess current valid documentation for working in Portugal, which includes EU Citizenship, a Residency Card (valid for over one year), or a Refugee Card.

Job Details and Schedule

• Location: Lisbon, Portugal (This is an office-based role).
• Start Date: January 8, 2026.
• Working Hours: Monday to Friday, utilizing rotational shifts that fall between 7:30 AM and 8:00 PM.
• Time Off: You will enjoy guaranteed weekends off. Bank holidays are part of the rotational schedule.

Compensation and Benefits Package

We offer a highly attractive compensation structure, including a competitive salary, performance-based and attendance-based bonuses, and a meal allowance. Employees also receive health insurance coverage and numerous avenues for career development within the organization. Furthermore, a supportive relocation package is offered to help new team members settle comfortably in Lisbon.