Dutch E-Commerce Support Specialist - Onsite + Relocation

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to support online shoppers through the purchasing journey. You will handle product inquiries, orders, payments, deliveries, returns, and account-related requests, ensuring fast, accurate, and professional service.

Role emphasizes proactive, detail-oriented approach, with ongoing training and healthy collaboration with logistics and payments teams. Onsite office in Lisbon, EU eligibility required.

Qualificações

• Fluent in Dutch (C1/C2) and English (B2) levels.
• EU citizenship or Portuguese residency required.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Assist customers with product inquiries, orders, payments, deliveries, returns, and account-related requests.
• Provide accurate information about products, prices, promotions, payment methods, delivery options, and return policies.
• Support customers with order tracking, delivery issues, returns, refunds, and exchanges.
• Identify customer needs and provide clear, practical solutions.
• Escalate complex or sensitive cases per procedures.
• Collaborate with logistics, payments, and order management teams to resolve issues.
• Meet KPIs related to customer satisfaction and response times.

Conhecimentos

Dutch (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Specialist to support online shoppers through the purchasing journey. You will handle product inquiries, orders, payments, deliveries, returns, and account-related requests, ensuring fast, accurate, and professional service.

Role emphasizes proactive, detail-oriented approach, with ongoing training and healthy collaboration with logistics and payments teams. Onsite office in Lisbon, EU eligibility required.