Dutch Customer Support in Portugal

Cross Border Talents; Faro; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Health and Life Insurance

Relocation Package

Job summary

A customer service company in Portugal is seeking a Customer Support Specialist fluent in Dutch to provide effective support via email, chat, and social platforms. Responsibilities include troubleshooting account issues and aiding billing inquiries, aiming to ensure exceptional user experiences. The role offers a competitive salary, meal allowance, health insurance, and the flexibility of remote work.

Qualifications

• 0-1 year of experience in customer support.
• Eagerness to learn and grow.
• EU Citizenship or Portuguese Residency Card.

Responsibilities

• Provide friendly and effective support through multiple communication channels.
• Assist with account setup, password recovery, billing inquiries, and identity verification.
• Troubleshoot technical issues with attention to detail and clear communication.
• Deliver a consistent, compassionate experience to all users.
• Maintain accurate case records while following internal procedures.
• Work collaboratively with internal teams to improve support processes.
• Offer feedback and ideas to enhance customer experience and service delivery.

Skills

Fluent in Dutch (C2 level)

Strong leadership skills

Strong analytical skills

Strong communication skills

Job description

About the job Dutch Customer Support in Portugal

Grow Your Career in Customer Support Excellence!

Are you passionate about helping others and creating outstanding customer experiences? We're looking for a dedicated and service-oriented Customer Support Specialist to join our energetic team. If you thrive in a fast-paced environment and enjoy solving problems with empathy and clarity, this role could be the perfect fit for you.

Role Overview

As a Customer Support Specialist, you'll be the primary point of contact for users, assisting them across a variety of channels, including email, chat, and social platforms. Whether resolving account issues, addressing billing questions, or offering technical support, your goal will be to ensure a smooth, high-quality user experience.

Key Responsibilities

• Provide friendly and effective support through multiple communication channels
• Assist with account setup, password recovery, billing inquiries, and identity verification
• Troubleshoot technical issues with attention to detail and clear communication
• Deliver a consistent, compassionate experience to all users
• Maintain accurate case records while following internal procedures
• Work collaboratively with internal teams to improve support processes
• Offer feedback and ideas to enhance customer experience and service delivery

Requirements

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Remote Work

Enjoy the flexibility of working from home

Relocation Package

Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!