Dutch Customer Support — Porto (Chat/Email) + €2k Signing Bonus

Cross Border Talents; Porto; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Job summary

A dynamic technology support company in Porto is seeking a Dutch Customer Support agent to provide top-notch assistance through email and chat. Ideal candidates will have fluency in both Dutch and English, possess strong analytical and communication skills, and be eager to develop in a supportive team environment. This role offers competitive salary and meal allowance, making it a great opportunity to advance your career in tech support.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.

Responsibilities

• Respond to customer questions and issues through email and chat ONLY.
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively.
• Maintain strong performance in line with quality expectations and SLA goals.
• Participate in ongoing training, coaching, and feedback sessions.
• Approach each interaction with empathy and a problem-solving mindset.
• Support a culture of continuous improvement by contributing ideas.

Skills

Proficiency in Dutch (C2 level)

Proficiency in English (B2 level)

Strong analytical, leadership, and communication abilities

Job description

A dynamic technology support company in Porto is seeking a Dutch Customer Support agent to provide top-notch assistance through email and chat. Ideal candidates will have fluency in both Dutch and English, possess strong analytical and communication skills, and be eager to develop in a supportive team environment. This role offers competitive salary and meal allowance, making it a great opportunity to advance your career in tech support.