Dutch Customer Specialist — Email/Chat (Porto) + €2k Bonus

Cross Border Talents; Matosinhos; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A leading customer service provider in Porto is seeking a Dutch Customer Specialist to support clients via email and chat. This role focuses on understanding customer needs and delivering high-quality performance without phone calls. The ideal candidate will have C2-level Dutch, B2-level English, and at least one year of relevant experience. Collaborative and supportive work culture with competitive salary and relocation assistance offered.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities.

Responsibilities

• Respond to customer inquiries exclusively via email and chat.
• Understand customer needs and deliver personalized resolutions.
• Collaborate with internal teams to enhance service delivery.

Skills

Proficiency in Dutch (C2 level)

Proficiency in English (B2 level)

Analytical skills

Leadership abilities

Communication abilities

Job description

A leading customer service provider in Porto is seeking a Dutch Customer Specialist to support clients via email and chat. This role focuses on understanding customer needs and delivering high-quality performance without phone calls. The ideal candidate will have C2-level Dutch, B2-level English, and at least one year of relevant experience. Collaborative and supportive work culture with competitive salary and relocation assistance offered.