Dutch Customer Support – Porto (No Calls) €2k Bonus

Cross Border Talents; Porto; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Meal Allowance

Relocation Assistance

Collaborative Team

Job summary

A recruitment agency in Porto seeks a Dutch Customer Support Specialist. In this role, you will provide assistance through chat and email without phone calls. You must be proficient in Dutch and English, have at least one year of relevant experience, and a passion for customer satisfaction. The position offers a competitive salary, daily meal allowance, relocation assistance, and a collaborative team environment. Join us to enhance your career while delivering outstanding customer experiences.

Qualifications

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card is required.
• Desire to learn and advance in the field.

Responsibilities

• Manage customer requests via chat and email, providing timely responses.
• Follow established workflows to resolve issues or elevate cases.
• Achieve service targets, including quality benchmarks and SLA goals.

Skills

Proficiency in Dutch (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Communication abilities

Job description

A recruitment agency in Porto seeks a Dutch Customer Support Specialist. In this role, you will provide assistance through chat and email without phone calls. You must be proficient in Dutch and English, have at least one year of relevant experience, and a passion for customer satisfaction. The position offers a competitive salary, daily meal allowance, relocation assistance, and a collaborative team environment. Join us to enhance your career while delivering outstanding customer experiences.