Dutch Customer Support — Porto (Chat/Email) + €2k Signing Bonus

Cross Border Talents; Maia; Vor Ort; EUR 20.311 - 24.328; Vollzeit

Benefits dieser Stelle

Competitive salary

Meal allowance

Collaborative team environment

Relocation assistance

Zusammenfassung

A leading tech support company in Porto is seeking a Dutch Customer Support specialist to assist users via chat and email. The role requires excellent problem-solving abilities and a customer-oriented mindset, along with proficiency in Dutch and English. Enjoy a collaborative team environment and support for personal growth. A competitive salary and relocation assistance are offered.

Qualifikationen

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.

Aufgaben

• Respond to customer questions and issues through email and chat ONLY.
• Follow step‑by‑step support protocols (SOPs) to resolve inquiries effectively.
• Maintain strong performance in line with quality expectations and SLA goals.
• Participate in ongoing training, coaching, and feedback sessions.

Kenntnisse

Proficiency in Dutch (C2 level)

Proficiency in English (B2 level)

Strong analytical and communication abilities

Leadership qualities

Jobbeschreibung

Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus

Job Openings Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus

About the job Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus

Start Your Journey in Tech Support – Help Users Worldwide!

Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you’re a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email!

Role Overview:

As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.

Key Responsibilities:

• Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
• Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
• Maintain strong performance in line with quality expectations and SLA goals
• Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
• Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
• Support a culture of continuous improvement by contributing ideas and embracing team-driven success

Requirements:

• Proficiency in Dutch (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!