Dutch Customer Specialist - Travel Experience & Support

Cbtalents; Lisboa; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation Support

Onsite Environment

Job summary

CBTalents in Lisbon is seeking a Customer Specialist to support international customers via phone, email, and chat, ensuring accurate, timely assistance with orders, accounts, products, and services. You will work in a multilingual, collaborative environment to deliver smooth customer journeys.

The role requires fluent Dutch and strong English, a customer-oriented mindset, and a willingness to learn within the Travel industry. Onsite office with meal allowance and insurance benefits are offered.

Qualifications

• Languages: Fluent Dutch (C1/C2) and good command of English (B2).
• Eligibility: EU citizenship or a valid Portuguese residence permit.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.
• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.
• Interest: Motivation to develop professionally within the Travel industry.

Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

Skills

Dutch (C1/C2)

English (B2)

Communication

Problem-solving

Customer focus

Proactive

Job description

CBTalents in Lisbon is seeking a Customer Specialist to support international customers via phone, email, and chat, ensuring accurate, timely assistance with orders, accounts, products, and services. You will work in a multilingual, collaborative environment to deliver smooth customer journeys.

The role requires fluent Dutch and strong English, a customer-oriented mindset, and a willingness to learn within the Travel industry. Onsite office with meal allowance and insurance benefits are offered.