Dutch Customer Support Expert — Multichannel & Travel

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Health and life insurance

Relocation package

Job summary

A leading customer support firm in Lisbon is seeking a Customer Specialist to provide top-notch support via email, chat, and social platforms. The ideal candidate will be fluent in Dutch and English, possess strong analytical and communication skills, and be customer-focused. Enjoy benefits like competitive salary, meal allowance, health insurance, and professional growth opportunities within a collaborative environment.

Qualifications

• Fluent in Dutch at C1/C2 level and English at B2 level.
• EU citizenship or valid Portuguese residency card required.
• Strong analytical, creative, and communication skills.
• Professional, detail-oriented, proactive mindset with eagerness to learn.

Responsibilities

• Provide friendly, effective support across multiple channels.
• Assist with account creation, password recovery, and billing inquiries.
• Troubleshoot technical issues and inform users throughout the process.
• Log and document cases while following internal procedures.
• Work closely with internal teams to improve processes.

Skills

Fluent in Dutch

Fluent in English

Analytical skills

Creative skills

Communication abilities

Job description

A leading customer support firm in Lisbon is seeking a Customer Specialist to provide top-notch support via email, chat, and social platforms. The ideal candidate will be fluent in Dutch and English, possess strong analytical and communication skills, and be customer-focused. Enjoy benefits like competitive salary, meal allowance, health insurance, and professional growth opportunities within a collaborative environment.