Dutch Customer Solutions in Lisbon l welcome bonus 2000 euros

Youssef George@Cbtalents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Daily meal allowance

Complexity bonus

Competitive salary

Job summary

Cbtalents is seeking a Dutch Customer Support Agent for an on-site role in Lisbon, Portugal. You will be the first point of contact for customers, handling inquiries, resolving issues, and guiding customers through the purchasing journey in English and Dutch.

You will maintain CRM records in English, assist with orders and deliveries, and contribute to a positive customer experience within an international digital services project.

Qualifications

• Fluent Dutch language skills (Dutch level: fluent).
• English level at least B2.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and service mindset.

Responsibilities

• Handle inbound customer enquiries via calls and messages, including sales, after-sales, and product questions.
• Provide technical troubleshooting and guide customers toward effective solutions.
• Assist with orders, deliveries, warranty claims, refunds and replacements.
• Maintain accurate customer records in the CRM system in English.
• Recommend suitable products and support customers throughout their purchasing journey.

Skills

Dutch language

Communication

Problem-solving

Customer orientation

Tools

CRM system

Job description

Dutch Customer Support Agent | Digital Services Project

Location: Lisbon, Portugal
Work Model: On-site
Starting Date: 5 November 2026
Languages: Dutch (Fluent) & English (B2)

Are you fluent in Dutch and passionate about customer service? Join an international digital services project in Lisbon and become part of a dynamic team supporting customers with their online experience.

About the Role

As a Customer Support Agent, you will be the first point of contact for customers, assisting them with enquiries, technical issues, orders, deliveries, and product-related questions while ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls and respond to sales, after-sales, and product enquiries.
• Provide technical troubleshooting and guide customers towards effective solutions.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate customer records in the CRM system in English.
• Recommend suitable products and support customers throughout their purchasing journey.

Candidate Requirements

• Fluent Dutch language skills.
• B2 English level.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

What We Offer

• Competitive salary based on experience and profile.
• Welcome bonus.
• Performance bonus.
• Daily meal allowance.
• Complexity bonus.

Interested?

Take the next step in your career and join an international team in Lisbon!