Dutch Customer Care Agent

Youssef George@Cbtalents; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Daily meal allowance

Complexity bonus

Job summary

CBTalents in Lisbon (on-site) seeks a Dutch-speaking Customer Support Agent for an international digital services project. You will be the first point of contact, assisting customers with enquiries, technical issues, orders, deliveries, and product questions to ensure a positive experience.

You must be fluent in Dutch with a B2 level in English, possess strong communication and problem-solving skills, and maintain accurate CRM records in English while guiding customers throughout their

Qualifications

• Fluent Dutch language required.
• B2 English level required.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and service focus.

Responsibilities

• Handle inbound customer calls and respond to sales, after-sales, and product enquiries.
• Provide technical troubleshooting and guide customers towards solutions.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate customer records in the CRM system in English.
• Recommend suitable products and support customers throughout their purchasing journey.

Skills

Fluent Dutch

English B2

Communication

Problem solving

Customer focus

Job description

Dutch Customer Support Agent | Digital Services Project

Location: Lisbon, Portugal
Work Model: On-site
Starting Date: 5 November 2026
Languages: Dutch (Fluent) & English (B2)

Are you fluent in Dutch and passionate about customer service? Join an international digital services project in Lisbon and become part of a dynamic team supporting customers with their online experience.

About the Role

As a Customer Support Agent, you will be the first point of contact for customers, assisting them with enquiries, technical issues, orders, deliveries, and product-related questions while ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls and respond to sales, after-sales, and product enquiries.
• Provide technical troubleshooting and guide customers towards effective solutions.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate customer records in the CRM system in English.
• Recommend suitable products and support customers throughout their purchasing journey.

Candidate Requirements

• Fluent Dutch language skills.
• B2 English level.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

What We Offer

• Competitive salary based on experience and profile.
• Welcome bonus.
• Performance bonus.
• Daily meal allowance.
• Complexity bonus.

Interested?

Take the next step in your career and join an international team in Lisbon!