Dutch Customer Support Specialist in Lisbon

Youssef George@Cbtalents; Lisboa; Vor Ort; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Performance bonus

Daily meal allowance

Complexity bonus

Zusammenfassung

The Dutch Customer Support Agent position in Lisbon, Portugal, is an on-site role for an international digital services project. You will be the first point of contact for customers, handling inquiries, technical issues, orders, deliveries, and product questions to ensure a positive customer experience.

Requirements include fluent Dutch and at least B2 English, with strong communication and problem-solving skills and a customer-oriented mindset.

Qualifikationen

• Fluent Dutch language required.
• B2 English level.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

Aufgaben

• Handle inbound customer calls and respond to inquiries.
• Provide technical troubleshooting and guide customers to solutions.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate customer records in the CRM in English.
• Recommend suitable products and support customers throughout their purchasing journey.

Kenntnisse

Dutch Fluency

English B2

Communication

Problem-solving

Customer-centric

Jobbeschreibung

Dutch Customer Support Agent | Digital Services Project

Location: Lisbon, Portugal
Work Model: On-site
Starting Date: 5 November 2026
Languages: Dutch (Fluent) & English (B2)

Are you fluent in Dutch and passionate about customer service? Join an international digital services project in Lisbon and become part of a dynamic team supporting customers with their online experience.

About the Role

As a Customer Support Agent, you will be the first point of contact for customers, assisting them with enquiries, technical issues, orders, deliveries, and product-related questions while ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls and respond to sales, after-sales, and product enquiries.
• Provide technical troubleshooting and guide customers towards effective solutions.
• Assist with orders, deliveries, warranty claims, refunds, and replacements.
• Maintain accurate customer records in the CRM system in English.
• Recommend suitable products and support customers throughout their purchasing journey.

Candidate Requirements

• Fluent Dutch language skills.
• B2 English level.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

What We Offer

• Competitive salary based on experience and profile.
• Welcome bonus.
• Performance bonus.
• Daily meal allowance.
• Complexity bonus.

Interested?

Take the next step in your career and join an international team in Lisbon!