Dutch Customer Service Representative – Bol.com|Lisbon(Remote)

Savior Artigos Texteis Lda; Lisboa; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Bonuses

Holiday bonuses

Accommodation support

Paid onboarding

Job summary

Savior Artigos Texteis Lda is seeking a remote customer support associate in Portugal. You will assist online shoppers with orders, payments and inquiries via phone and email, delivering friendly and prompt solutions to ensure satisfaction.

Flexible hours are available: part-time or full-time, with rotating shifts across 07:00–23:00. Onboarding includes paid training and benefits such as health insurance, meal allowance, and bonuses.

Qualifications

• High School Diploma.
• Strong communication skills and a passion for helping people.
• Readiness to complete two quick online screening assessments.

Responsibilities

• Assist online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
• Provide friendly, top-tier troubleshooting and solutions to customer questions.
• Act as a reliable point of contact for external platform sellers.

Skills

Communication

Customer service

Education

High school diploma

Job description

What You'll Do

• Assist online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
• Provide friendly, top-tier troubleshooting and solutions to customer questions.
• Act as a reliable point of contact for external platform sellers.

What We Offer

• Work Location: 100% Remote flexibility.
• Flexible Hours: Part-time or full-time options available (Rotational shifts, Monday–Sunday between 07:00 and 23:00).
• Competitive Salary & Bonuses: Up to €1,434.82 gross monthly cash compensation for full-time.
• Accommodation Support: Optional company-provided apartment benefits.
• Perks & Benefits: Health insurance included from day one, monthly meal allowance, performance/productivity bonuses, and holiday/Christmas bonuses.
• Paid Training: Comprehensive 6-day fully compensated onboarding program to set you up for success.

Requirements

• High School Diploma.
• Strong communication skills and a passion for helping people.
• Readiness to complete two quick online screening assessments.