Dutch Customer Service Representative – Bol.Com|Lisbon(Remote)

Cb Talents; Lisboa; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

Bonuses

Accommodation benefits

Job summary

Cb Talents is hiring a Dutch Operations Customer Expert for Bol.com, offering 100% remote work. You will support online shoppers with orders, payments, and inquiries via phone and email, ensuring friendly, effective solutions.

Flexible hours are available, with part-time or full-time options across Rotational shifts (Mon–Sun 07:00–23:00). The role includes accommodation options and various bonuses, including health insurance from day one.

Qualifications

• High School Diploma.
• Strong communication skills and a passion for helping people.
• Readiness to complete two quick online screening assessments.

Responsibilities

• Assist online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
• Provide friendly, top-tier troubleshooting and solutions to customer questions.
• Act as a reliable point of contact for external platform sellers.

Skills

Communication skills

Passion for helping people

Education

High School Diploma

Job description

Are you ready to build your career with one of the largest e-commerce platforms in Europe? Join our dynamic team as a Dutch Operations Customer Expert for Bol.com and enjoy the flexibility of working remotely with complete peace of mind!

What You'll Do

• Assist online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
  
• Provide friendly, top-tier troubleshooting and solutions to customer questions.
  
• Act as a reliable point of contact for external platform sellers.
  

What We Offer

• Work Location: 100% Remote flexibility.
  
• Flexible Hours: Part-time or full-time options available (Rotational shifts, Monday–Sunday between 07:00 and 23:00).
  
• Competitive Salary & Bonuses: Up to €1,434.82 gross monthly cash compensation for full-time.
  
• Accommodation Support: Optional company-provided apartment benefits.
  
• Perks & Benefits: Health insurance included from day one, monthly meal allowance, performance/productivity bonuses, and holiday/Christmas bonuses.
  
• Paid Training: Comprehensive 6-day fully compensated onboarding program to set you up for success.
  

Requirements

• High School Diploma.
  
• Strong communication skills and a passion for helping people.
  
• Readiness to complete two quick online screening assessments.