Dutch Customer Service Representative – Bol.com|Lisbon

CB Talents; Lisboa; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Bonuses

Accommodation support

Paid training

Job summary

Bol.com is seeking a Dutch Operations Customer Expert to join our team on a 100% remote basis, offering flexible hours and a chance to work with one of Europe’s leading e-commerce platforms. You will assist shoppers and external sellers, delivering top-tier service via phone and email, and contribute to a smooth shopping experience from anywhere in Portugal.

The role supports both part-time and full-time options with rotational shifts between 07:00 and 23:00, and includes competitive monthly

Qualifications

• Requires excellent communication and a genuine willingness to help customers.
• Experience in customer support or service roles is beneficial.
• Comfort with handling inquiries via phone and email.

Responsibilities

• Assist online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
• Provide friendly troubleshooting and solutions to customer questions.
• Act as a reliable point of contact for external platform sellers.

Skills

Strong communication skills

Customer service mindset

Education

High School Diploma

Job description

Are you ready to build your career with one of the largest e-commerce platforms in Europe? Join our dynamic team as aDutchOperations Customer Expert for Bol.com and enjoy the flexibility of working remotely with complete peace of mind!

What You'll Do

• Assist online shoppers with orders, deliveries, payments, and product inquiries via phone and email.
  
• Provide friendly, top-tier troubleshooting and solutions to customer questions.
  
• Act as a reliable point of contact for external platform sellers.
  

What We Offer

• Work Location: 100% Remote flexibility.
  
• Flexible Hours: Part-time or full-time options available (Rotational shifts, Monday-Sunday between 07:00 and 23:00).
  
• Competitive Salary & Bonuses: Up to €1,434.82 gross monthly cash compensation for full-time.
  
• Accommodation Support: Optional company-provided apartment benefits.
  
• Perks & Benefits: Health insurance included from day one, monthly meal allowance, performance/productivity bonuses, and holiday/Christmas bonuses.
  
• Paid Training: Comprehensive 6-day fully compensated onboarding program to set you up for success.
  

Requirements

• High School Diploma.
  
• Strong communication skills and a passion for helping people.
  
• Readiness to complete two quick online screening assessments.