Dutch Customer Service In Portugal

Cross Border Talents; Faro; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Health and Life Insurance

Relocation Package

Job summary

A customer service recruitment agency in Portugal is looking for a Dutch-speaking Customer Service Representative. In this role, you will assist customers through various channels, resolving issues related to accounts and providing reliable support. Candidates should be fluent in Dutch and possess strong communication skills. The position offers competitive salary, meal allowance, and health insurance, with remote work flexibility.

Qualifications

• EU Citizenship or Portuguese Residency Card required.
• 0-1 year of experience in customer support is accepted.

Responsibilities

• Provide top-quality assistance across multiple communication platforms.
• Support users with account creation, verification, login, and payment concerns.
• Troubleshoot technical issues promptly and effectively.
• Act as a dependable point of contact for clients.
• Communicate with empathy and clarity.
• Follow company policies and maintain service excellence.
• Contribute ideas to improve workflows.

Skills

Fluent in Dutch (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Job description

About the job Dutch Customer Service in Portugal

Grow Your Career in Customer Service!

Do you enjoy solving problems and positively impacting people’s daily lives? We’re looking for a proactive and enthusiastic Customer Service to join our energetic team. If you excel in dynamic environments and love connecting with others, this opportunity is for you.

Role Overview

In this role, you'll support customers via phone, chat, email, and social media by resolving issues related to accounts, transactions, and technical concerns. Your mission will be to ensure smooth and satisfying customer interactions every step of the way.

Key Responsibilities

• Provide top-quality assistance across multiple communication platforms.
• Support users with account creation, verification, login, and payment concerns.
• Troubleshoot technical issues promptly and effectively.
• Act as a dependable point of contact, especially for sports-focused clients.
• Communicate with empathy and clarity to strengthen customer relationships.
• Follow company policies and maintain service excellence.
• Contribute ideas to improve workflows and elevate the customer experience.

Requirements

• Fluent in Dutch (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions.
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours.
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

Remote Work

Enjoy the flexibility of working from home.

• Relocation Package: Receive support if relocating to ensure a smooth transition.

Ready to take on this exciting opportunity? Apply today, and let’s connect!