Dutch Customer Support Specialist in Portugal (Remote)

Cross Border Talents; Lisboa; À distance; EUR 18 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Remote work flexibility

Résumé du poste

A leading customer support provider in Portugal is looking for a Dutch Customer Support Specialist. This role involves managing customer inquiries through various channels, ensuring satisfaction, and proposing process improvements. Candidates should be fluent in Dutch and possess strong communication skills. Competitive salary and benefits include a performance bonus and remote work flexibility.

Qualifications

• 0-1 year experience in customer support.
• Eagerness to learn and grow.
• Strong leadership, analytical, and communication skills.

Responsabilités

• Deliver exceptional support via phone, chat, email, and social media.
• Resolve account setup, verification, login issues, financial queries, and technical concerns.
• Serve as a trusted advisor for clients in the sports sector.
• Respond promptly to customer inquiries, feedback, and issues.
• Foster strong client relationships through clear, effective communication.
• Ensure service excellence while adhering to company policies.
• Propose process enhancements to improve overall customer experience.

Connaissances

Fluent in Dutch (C2 level)

Strong leadership

Analytical skills

Communication skills

Growth mindset

Description du poste

Dutch Customer Support Specialist in Portugal (Remote)

Advance Your Career with Us!

We’re searching for an enthusiastic Customer Support Specialist to join our innovative and energetic team. If you’re adaptable, friendly, and excel in a fast-paced environment, this role is made for you!

About the job

As a Customer Support Specialist, you will manage customer inquiries through phone, chat, email, and social media, tackling account, technical, and financial questions. Your efforts will contribute to greater customer satisfaction and support ongoing improvements to our operations.

Key Responsibilities

• Deliver exceptional support via phone, chat, email, and social media
• Resolve account setup, verification, login issues, financial queries, and technical concerns
• Serve as a trusted advisor, particularly for clients in the sports sector
• Respond promptly to customer inquiries, feedback, and issues
• Foster strong client relationships through clear, effective communication
• Ensure service excellence while adhering to company policies
• Propose process enhancements to improve the overall customer experience

Requirements

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step in your customer support journey? Apply today—we can’t wait to meet you!