Dutch Customer Delight - Lisbon

Speak It; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Accommodation provided by the company

Signing bonus

Utilities paid by company

Flight relocation refund

Two yearly flights home

Private health insurance

Career development

Bonuses based on performance

Social activities

Job summary

Speak It in Lisbon is seeking a Dutch-speaking customer delight specialist to join its international team. If you are eager to start a career in customer support abroad, this is a great opportunity to represent a well-known company in sunny Portugal.

You will help SMBs across phone, email and chat, support self-serve advertising, and provide product feedback to engineering. The role offers relocation accommodation, a signing bonus, and opportunities to grow in a multinational environment.

Qualifications

• Native level of Dutch.
• Fluent English (B2).
• Previous experience in customer support would be a plus.
• Passion for customer support, competitive and a risk-taker.
• High school diploma or completed vocational training.
• European citizenship or work permit for Portugal.

Responsibilities

• Providing support to SMBs across multiple channels – phone, email and chat.
• Supporting and expanding the self-serve advertising base for clients.
• Providing pre- and post-sales support for self-service products.
• Providing product and tool support to improve customers’ experience.
• Identifying trends and solving problems for multiple SMB clients.
• Providing vital product insights and feedback to the engineering department.

Skills

Dutch (native)

English (B2)

Customer support

Passion for CS

Education

High school diploma or vocational training

Job description

Dutch Customer Delight - Lisbon

Empresa : Speak It Tipo de Emprego : Periodo Integral Lisbon, Portugal

Description

Are you a Dutch speaker looking for a new job opportunity abroad in sunny Portugal? Would you like to kick off your career in the Customer Support industry representing a well-known and respected international company?

This would be the best opportunity to start your career within an international company where you can easily develop your professional career.

Responsibilities

• Providing support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels – phone, email and chat;
• Supporting and expanding the self-serve advertising base for clients in the online and digital advertising domain;
• Providing pre- and post-sales support for all self-service products;
• Providing product and tool support to improve customers’ experience;
• Identifying trends and solve problems facing multiple SMB clients;
• Providing vital product insights and feedback from our customers to the engineering department.

Requirements

• Native level of Dutch
• Fluent level of English (B2)
• Previous experience in customer support would be considered a plus.
• Passion for customer support, competitive and a risk-taker
• At least a high school diploma or completed vocational training
• European citizenship or work permit for Portugal

Benefits

• Accommodation provided by the company, bedroom for yourself in shared apartment
• 2500€signing bonus
• Expenses paid by the company: water, electricity, internet, cable TV and cleaning services once per week.
• Refund of the initial flight ticket to relocate to Portugal
• Two yearly flight tickets to your home country.
• Private health insurance
• Career development, and learning opportunities.
• Bonuses based on performance.
• Social activities