Dutch-Speaking Customer Service Agent

Cross Border Talents; Amadora; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

€100 performance bonus

€150 additional language bonus

Hybrid work after 3 months

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch & English Customer Support Agent to join an on-site team with a view to moving to a hybrid model after three months. You will provide professional Dutch and English customer support and handle inquiries to deliver effective solutions.

Strong communication and a customer-oriented attitude are essential, and you’ll grow within an international environment with bonuses and growth opportunities.

Qualifications

• Fluency in Dutch and English required.
• Strong communication, interpersonal and problem-solving skills.
• Professional, proactive and customer-oriented attitude.
• Resident of Lisbon, Portugal.

Responsibilities

• Provide professional and efficient customer support in Dutch and English.
• Handle customer inquiries, identify issues, and deliver effective solutions.
• Ensure a positive customer experience through clear communication.
• Maintain high service quality and contribute to customer satisfaction.

Skills

Dutch language

English language

Customer service

Communication

Job description

Dutch & English Customer Support Agent | Lisbon, Portugal

Build Your Career in an International Environment!

Are you fluent in Dutch and English and passionate about delivering excellent customer experiences? Join an international team in Lisbon and take the next step in your career with an opportunity that combines professional development, a supportive work environment, and attractive additional bonuses.

Your Role

• Provide professional and efficient customer support in Dutch and English.
• Handle customer inquiries, identify issues, and deliver effective solutions.
• Ensure a positive customer experience through clear communication and a customer-focused approach.
• Maintain high service quality and contribute to customer satisfaction.

Requirements

• Fluency in both Dutch and English.
• Strong communication, interpersonal, and problem-solving skills.
• A professional, proactive, and customer-oriented attitude.
• Must currently reside in Lisbon, Portugal.

Working Conditions

• Schedule: 08:00–18:00.
• Work model: On-site initially, with the possibility of transitioning to a hybrid model after the first three months.

What We Offer

• €100 performance bonus.
• €150 additional language bonus.
• Potential hybrid work opportunity after three months.
• An international working environment.
• Opportunities for professional growth and development.