Dutch Customer Advisor – Gaming Support (Lisbon, Relocation)

Foundever; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Competitive wages

Paid training

Employee discounts

Private healthcare

Dental insurance

Wellness program

Growth opportunities

Great company culture

Job summary

Foundever in Lisbon, Portugal seeks a Dutch Customer Advisor to join our Dutch Customer Support team. You will assist customers, build product knowledge, and manage communications with professionalism in a fast-paced environment.

The role requires Dutch at a high level and English at an intermediate level, with relocation to Lisbon supported by the company. Previous customer service experience and strong problem-solving skills are advantageous.

Qualifications

• Dutch language proficiency at a high level.
• Communicate fluently in English.
• Experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to organize work independently and take initiative.
• Calm, proactive, and able to meet deadlines.
• Resilience under pressure to meet KPI targets.
• MS Office proficiency (Word, Excel).
• Must have EU citizenship or valid work permit.
• Willingness to relocate to Lisbon, Portugal.

Responsibilities

• Respond to customer inquiries promptly and efficiently within required timescales.
• Develop and maintain knowledge of client products and services.
• Log all calls accurately and follow procedures.
• Maintain and update relevant administrative forms.
• Know when to transfer issues to a senior colleague or another department.

Skills

Dutch (C1)

English (B1)

Customer service

Communication skills

Self-organization

Proactive attitude

Under pressure

MS Office

EU citizenship / work permit

Lisbon relocation

Tools

SAP

Job description

Foundever in Lisbon, Portugal seeks a Dutch Customer Advisor to join our Dutch Customer Support team. You will assist customers, build product knowledge, and manage communications with professionalism in a fast-paced environment.

The role requires Dutch at a high level and English at an intermediate level, with relocation to Lisbon supported by the company. Previous customer service experience and strong problem-solving skills are advantageous.