Digital Tech English CSR - Lisbon, Career Growth

Personalbuero U Herrmann; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Dental insurance

Office in Lisbon

Comprehensive onboarding and training

Job summary

Personalbuero U Herrmann in Lisbon, Portugal, is seeking a Customer Service Representative for an international digital technology project. The role is office-based with full-time hours and rotating shifts (40 hours per week).

Comprehensive onboarding and approximately 17 days of paid training are provided to ensure a world-class customer experience. You will support customers via phone, email, and chat, handling product, account, and platform inquiries while guiding users through digital tools

Qualifications

• Fluent English (C1 level or above).
• Excellent verbal and written communication skills.
• Customer-focused mindset with empathy and problem-solving abilities.
• Ability to de-escalate challenging situations professionally.
• Strong teamwork and collaboration skills.
• Ability to handle confidential information responsibly.
• Fast learner with good computer literacy.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Provide customer support via phone, email, and chat.
• Assist business customers with product, account, and platform-related inquiries.
• Deliver pre-sales and post-sales support while resolving customer issues efficiently.
• Guide customers in using digital tools and self-service solutions.
• Build strong customer relationships through professional, empathetic communication.
• Handle sensitive customer information with confidentiality and care.
• Accurately document customer interactions and follow internal procedures.
• Contribute to high customer satisfaction by delivering a consistent, high-quality support experience.

Skills

Fluent English

Verbal and written communication

Customer-centric mindset

De-escalation skills

Teamwork and collaboration

Confidential information handling

Fast learner with computer literacy

Job description

Personalbuero U Herrmann in Lisbon, Portugal, is seeking a Customer Service Representative for an international digital technology project. The role is office-based with full-time hours and rotating shifts (40 hours per week).

Comprehensive onboarding and approximately 17 days of paid training are provided to ensure a world-class customer experience. You will support customers via phone, email, and chat, handling product, account, and platform inquiries while guiding users through digital tools