Customer Service Representative – Digital – Lisbon, Portugal (Paid Training)

Closerhire; Lisboa; Sur place; EUR 13 000 - 15 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Paid Training

Private health and dental insurance

Holiday benefits

Résumé du poste

CloserHire is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. You will support SMEs by delivering exceptional service across multiple channels and assist customers with product inquiries, account questions, and platform support.

This on-site role in Lisbon offers a monthly gross salary of €1,248, with a comprehensive onboarding and about 17 days of

Qualifications

• Fluent English (C1 level) required for all customer interactions.
• Excellent verbal and written communication capabilities are essential.
• Customer-focused mindset with empathy and problem-solving abilities.
• Ability to work well in a team and manage confidential information.

Responsabilités

• Provide customer support via phone, email, and chat.
• Assist business customers with product, account, and platform inquiries.
• Deliver pre-sales and post-sales support while resolving issues promptly.
• Guide customers in using digital tools and self-service options.
• Build strong relationships through professional, empathetic communication.
• Handle sensitive information with confidentiality and care.
• Document interactions accurately and follow internal procedures.
• Contribute to high customer satisfaction through consistent service.

Connaissances

Fluent English (C1 level)

Strong communication skills

Empathy & problem solving

Teamwork

Description du poste

Customer Service Representative | Digital Technology in Lisbon, Portugal. €1,248 per month (gross).

At a glance

• Location: Lisbon, Portugal
• Work model: On-site
• Languages: English
• Salary: €1,248 per month (gross)
• Start: 28/9 or 5/10 or 26/10
• Relocation: not offered for this role

Perks worth knowing about

• Meal Allowance
• Paid Training

About the role

CloserHire is partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You'll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class customer experience.

What you'll do

• Provide customer support via phone, email, and chat
• Assist business customers with product, account, and platform-related inquiries
• Deliver pre-sales and post-sales support while resolving customer issues efficiently
• Guide customers in using digital tools and self-service solutions
• Build strong customer relationships through professional, empathetic communication
• Handle sensitive customer information with confidentiality and care
• Accurately document customer interactions and follow internal procedures
• Contribute to high customer satisfaction by delivering a consistent, high-quality support experience

What we're looking for

• Fluent English (C1 level or above)
• Excellent verbal and written communication skills
• Customer-focused mindset with strong empathy and problem-solving abilities
• Ability to de-escalate challenging situations professionally
• Strong teamwork and collaboration skills
• Ability to handle confidential information responsibly
• Fast learner with good computer literacy
• Previous customer service experience is an advantage but not required

Salary

€1,248 per month (gross)

Benefits

• Office-based position in Lisbon, Portugal Full-time employment
• Comprehensive onboarding and approximately 17 days of paid training
• Rotating shifts (40 hours per week) Meal allowance
• Private health and dental insurance Holiday and Christmas allowances paid in accordance with Portuguese employment law
• Modern office facilities and an international working environment
• Long-term career development opportunities within a global organization

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.