Customer Service Representative - Digital Technology English

Personalbuero U Herrmann; Lisboa; Vor Ort; EUR 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Private health insurance

Dental insurance

Office in Lisbon

Comprehensive onboarding and training

Zusammenfassung

Personalbuero U Herrmann in Lisbon, Portugal, is seeking a Customer Service Representative for an international digital technology project. The role is office-based with full-time hours and rotating shifts (40 hours per week).

Comprehensive onboarding and approximately 17 days of paid training are provided to ensure a world-class customer experience. You will support customers via phone, email, and chat, handling product, account, and platform inquiries while guiding users through digital tools

Qualifikationen

• Fluent English (C1 level or above).
• Excellent verbal and written communication skills.
• Customer-focused mindset with empathy and problem-solving abilities.
• Ability to de-escalate challenging situations professionally.
• Strong teamwork and collaboration skills.
• Ability to handle confidential information responsibly.
• Fast learner with good computer literacy.
• Previous customer service experience is an advantage but not required.

Aufgaben

• Provide customer support via phone, email, and chat.
• Assist business customers with product, account, and platform-related inquiries.
• Deliver pre-sales and post-sales support while resolving customer issues efficiently.
• Guide customers in using digital tools and self-service solutions.
• Build strong customer relationships through professional, empathetic communication.
• Handle sensitive customer information with confidentiality and care.
• Accurately document customer interactions and follow internal procedures.
• Contribute to high customer satisfaction by delivering a consistent, high-quality support experience.

Kenntnisse

Fluent English

Verbal and written communication

Customer-centric mindset

De-escalation skills

Teamwork and collaboration

Confidential information handling

Fast learner with computer literacy

Jobbeschreibung

Customer Service Representative - Digital Technology English

Start dates: 05.10. or 26/10

We are partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal.

This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You'll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class customer experience.

Your Role

Provide customer support via phone, email, and chat

Assist business customers with product, account, and platform-related inquiries

Deliver pre-sales and post-sales support while resolving customer issues efficiently

Guide customers in using digital tools and self-service solutions

Build strong customer relationships through professional, empathetic communication

Handle sensitive customer information with confidentiality and care

Accurately document customer interactions and follow internal procedures

Contribute to high customer satisfaction by delivering a consistent, high-quality support experience

Your Qualifications

Fluent English (C1 level or above)

Excellent verbal and written communication skills

Customer-focused mindset with strong empathy and problem-solving abilities

Ability to de-escalate challenging situations professionally

Strong teamwork and collaboration skills

Ability to handle confidential information responsibly

Fast learner with good computer literacy

Previous customer service experience is an advantage but not required

The Offer

Office-based position in Lisbon, Portugal

Full-time employment

Comprehensive onboarding and approximately 17 days of paid training

Rotating shifts (40 hours per week)

Meal allowance

Private health and dental insurance

Holiday and Christmas allowances paid in accordance with Portuguese employment law

Modern office facilities and an international working environment

Long-term career development opportunities within a global organization