Customer Experience Specialist - Digital Tech (Lisbon)

Personalbüro U. Herrmann; Vila Real; On-site; EUR 161,000 - 201,000; Full time

Benefits offered by this job

Meal allowance

Private health and dental insurance

Paid training (≈17 days)

Rotating shifts

Career development opportunities

Job summary

Personalbüro U. Herrmann is seeking English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. The role is office-based and full-time, with comprehensive onboarding and about 17 days of paid training.

You will support customers across channels, handling product inquiries, account questions, and platform support to ensure a world-class experience. Rotating shifts and an international environment are part of the role.

Qualifications

• Fluent English (C1 level or above).
• Excellent verbal and written communication.
• Customer-focused with empathy and problem-solving abilities.
• Ability to de-escalate challenging situations professionally.
• Strong teamwork and collaboration skills.
• Ability to handle confidential information responsibly.
• Fast learner with good computer literacy.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers with product inquiries, account-related questions, and platform support.
• Deliver exceptional customer service across multiple channels.
• Support small and medium-sized businesses by ensuring a world-class customer experience.

Skills

Fluent English

Excellent communication

Empathy & problem-solving

De-escalation

Teamwork

Confidentiality

Fast learner

Customer service exp (advantage)

Job description

Personalbüro U. Herrmann is seeking English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal. The role is office-based and full-time, with comprehensive onboarding and about 17 days of paid training.

You will support customers across channels, handling product inquiries, account questions, and platform support to ensure a world-class experience. Rotating shifts and an international environment are part of the role.