Digital Ads Support Specialist for SMB Growth

Cross Border Talents; Mafra; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Training program

12-month contract

Career development

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to join our multicultural team and support SMBs across Europe with self-serve digital advertising tools. You will manage chat, email, and phone interactions while aiming to deliver outstanding CSAT.

The role emphasizes strong communication, problem solving, and the ability to guide customers through ad management tools. Onboarding is 15 days of full-time training in English, with a paid training allowance.

Qualifications

• Advanced to fluent written and spoken English (C1 minimum).
• Excellent interpersonal skills and empathy.
• Active listening and strong de-escalation abilities.
• Tech aptitude to learn multiple software systems.

Responsibilities

• Grow SMB business by leveraging self-serve digital advertising solutions.
• Provide omnichannel support via chat, email, and phone.
• Offer pre-sales and post-sales guidance on ad management tools.
• Maintain high CSAT through empathetic, solution-focused service.
• De-escalate sensitive issues with effective communication.

Skills

Interpersonal skills

Empathy

Active listening

De-escalation

English (C1)

Data privacy awareness

Tools

Self-serve ad tools

Job description

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to join our multicultural team and support SMBs across Europe with self-serve digital advertising tools. You will manage chat, email, and phone interactions while aiming to deliver outstanding CSAT.

The role emphasizes strong communication, problem solving, and the ability to guide customers through ad management tools. Onboarding is 15 days of full-time training in English, with a paid training allowance.