Lisbon Operations & Customer Success Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

On-site in Lisbon

40 hours per week

Rotating shifts

Intensive training

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support business customers in digital advertising. You will help SMBs use advertising products and tools, answering questions and guiding them through the customer journey.

The role involves responding via phone, email, and chat, explaining products clearly, and providing both pre-sales and post-sales support. Rotating shifts and intensive training are included.

Qualifications

• C1-level English or above.
• Clear, professional communication.
• Empathetic, helpful, and solution‑oriented.
• Ability to remain calm in challenging situations.
• Learns quickly and works well with others.

Responsibilities

• Respond to enquiries through phone, email, and chat.
• Explain products and tools in a simple, helpful way.
• Provide pre-sales and post-sales support.
• Resolve customer issues and manage expectations.
• Handle confidential information carefully.
• Deliver service that encourages customer satisfaction.

Skills

English proficiency

Clear communication

Empathy

Calm under pressure

Fast learner

Team player

Job description

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to support business customers in digital advertising. You will help SMBs use advertising products and tools, answering questions and guiding them through the customer journey.

The role involves responding via phone, email, and chat, explaining products clearly, and providing both pre-sales and post-sales support. Rotating shifts and intensive training are included.