Desktop Support Engineer - On-site VIP Escalations

Sharp Brains; Carregal do Sal; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Sharp Brains is seeking a Desktop Support Engineer Level 1 for an on-site role in Portugal. You will handle end-to-end support for desktops and laptops, manage IMAC activities, OS imaging, and hardware replacements, and work with SCCM/Intune and ServiceNow for asset tracking and ticket resolution.

The role requires English (C1) plus local language skills, and involves VIP support, remote/deskside assistance, and adherence to IT security policies.

Qualificações

• End-user desktop and laptop support experience.
• Experience with corporate IT policies and security patching.
• Familiarity with OS imaging, hardware lifecycle, and IMAC activities.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Experience with remote and deskside EUC tools.

Responsabilidades

• Provide end-to-end technical support for desktops and laptops, handling hardware, software, and connectivity issues.
• Handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Manage desktop device lifecycle including configuration, patching, OS imaging, and vendor replacements.
• Deliver support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.
• Coordinate approved software installations, updates, and security patching per IT policies.
• Provide remote and deskside support using EUC tools and applications like MS Office, Outlook, and VPN clients.
• Ensure security policy compliance, antivirus monitoring, and desktop policy enforcement.
• Offer VIP support and act as primary onsite contact during escalations or outages.
• Support printers, scanners, and peripherals, including troubleshooting and maintenance.
• Assist with Active Directory tasks and basic user account management.
• Document incident resolution, hardware inventory, and technical guides for internal use.

Conhecimentos

Desktop support

Active Directory

VPN

MS Office

ITIL practices

Ferramentas

SCCM

Intune

ServiceNow

Outlook

VPN

Descrição da oferta de emprego

Sharp Brains is seeking a Desktop Support Engineer Level 1 for an on-site role in Portugal. You will handle end-to-end support for desktops and laptops, manage IMAC activities, OS imaging, and hardware replacements, and work with SCCM/Intune and ServiceNow for asset tracking and ticket resolution.

The role requires English (C1) plus local language skills, and involves VIP support, remote/deskside assistance, and adherence to IT security policies.