Helpdesk Engineer - IT Support & Growth

Claranet; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dynamic team environment

Competitive salary package

Career development opportunities

Resumo da oferta

Claranet is seeking a Helpdesk for a client on our Talent Team in Lisbon, Portugal. You will provide first- and second-level technical support, remotely and in person, across hardware, applications and systems, as well as support for institutional events.

You must have at least 3 years of experience in user support, Windows 10/11, hardware maintenance, TCP/IP networking, MS Office in Exchange, and familiarity with ticketing tools. ITIL knowledge is a plus and opportunities for growth are offered.

Qualificações

• A minimum of 3 years of experience in support and workplace assistance.
• Support for Windows 10 and Windows 11 operating systems.
• Installation, configuration, and maintenance of hardware and peripherals (desktops, laptops, printers, scanners, among others).
• Knowledge of TCP/IP networks, including configuration of IP addressing, gateways, DNS, and basic connectivity diagnostics.
• Use, configuration, and troubleshooting of Microsoft Office productivity tools (Word, Excel, PowerPoint, and Outlook in an Exchange environment).
• Use of incident and ticket management tools (e.g., EasyVista, ServiceNow, ManageEngine).
• Diagnosis and resolution of incidents at the software and operating system level.
• Basic knowledge of IT security (antivirus, firewalls, update management, and best practices).
• Knowledge of ITIL best practices.

Responsabilidades

• Provide first- and second-level technical support, both remotely and in person, to end users, covering hardware, applications, and systems, as well as support for institutional events.

Conhecimentos

3+ years in support

Windows 10/11

Hardware installation

TCP/IP networking

Office in Exchange environment

Ticketing tools

ITIL knowledge

Ferramentas

EasyVista

ServiceNow

ManageEngine

Descrição da oferta de emprego

Claranet is seeking a Helpdesk for a client on our Talent Team in Lisbon, Portugal. You will provide first- and second-level technical support, remotely and in person, across hardware, applications and systems, as well as support for institutional events.

You must have at least 3 years of experience in user support, Windows 10/11, hardware maintenance, TCP/IP networking, MS Office in Exchange, and familiarity with ticketing tools. ITIL knowledge is a plus and opportunities for growth are offered.