Deskside IT Support Engineer

CBRE Portugal; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

CBRE Portugal is seeking a Field Technical Support Engineer to join our Digital & Technology team. You will be the first point of contact for IT Service Desk incidents, providing deskside and end-user support to employees across Lisbon and Porto.

You will resolve day-to-day IT issues, manage tickets, and work with the regional D&T team to test and roll out new solutions, while maintaining high service standards in a fast-paced office environment.

Qualificações

• 2–3 years of Field Support/Deskside experience.
• Strong knowledge of desktop deployments and peripherals.
• Experience with Windows 11 environments.
• Good knowledge of Microsoft Office applications.
• Experience troubleshooting software/hardware issues.
• Experience supporting mobile devices (iPads, iPhones, Android).
• Printer and general printer troubleshooting experience.
• Experience supporting meeting room AV and setups.
• Basic networking fundamentals; Exposure to Active Directory.
• Fluent Portuguese and English.
• Knowledge of ITIL, MCDST, MSA, CompTIA A+ or Network+ is a plus.

Responsabilidades

• Provide deskside and end-user technology support, resolving day-to-day IT issues with minimal business disruption.
• Investigate and resolve end-user problems escalated through the IT Service Desk.
• Troubleshoot hardware and software incidents logged through ServiceNow.
• Manage assigned tickets to meet SLAs and maintain ticket notes.
• Communicate status of tickets regularly to end users.
• Recommend hardware/peripheral and software improvements.
• Carry out daily checks on printers and AV equipment to ensure uptime.
• Assist with meeting room setups for internal and client events.
• Collaborate with the EMEA D&T team on testing, installation and rollout of solutions.

Conhecimentos

Deskside Support

Customer Service

Problem Solving

Independent Working

Team Collaboration

Portuguese & English

Ferramentas

ServiceNow

Active Directory

Microsoft Office

Printer & AV Troubleshooting

Descrição da oferta de emprego

CBRE Portugal is seeking a Field Technical Support Engineer to join our Digital & Technology team. You will be the first point of contact for IT Service Desk incidents, providing deskside and end-user support to employees across Lisbon and Porto.

You will resolve day-to-day IT issues, manage tickets, and work with the regional D&T team to test and roll out new solutions, while maintaining high service standards in a fast-paced office environment.