Desktop Support Engineer L1

Sharp Brains; Carregal do Sal; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Sharp Brains is seeking a Desktop Support Engineer Level 1 for an on-site role in Portugal. You will handle end-to-end support for desktops and laptops, manage IMAC activities, OS imaging, and hardware replacements, and work with SCCM/Intune and ServiceNow for asset tracking and ticket resolution.

The role requires English (C1) plus local language skills, and involves VIP support, remote/deskside assistance, and adherence to IT security policies.

Qualificações

• End-user desktop and laptop support experience.
• Experience with corporate IT policies and security patching.
• Familiarity with OS imaging, hardware lifecycle, and IMAC activities.
• Ability to troubleshoot hardware, software, and connectivity issues.
• Experience with remote and deskside EUC tools.

Responsabilidades

• Provide end-to-end technical support for desktops and laptops, handling hardware, software, and connectivity issues.
• Handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Manage desktop device lifecycle including configuration, patching, OS imaging, and vendor replacements.
• Deliver support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution.
• Coordinate approved software installations, updates, and security patching per IT policies.
• Provide remote and deskside support using EUC tools and applications like MS Office, Outlook, and VPN clients.
• Ensure security policy compliance, antivirus monitoring, and desktop policy enforcement.
• Offer VIP support and act as primary onsite contact during escalations or outages.
• Support printers, scanners, and peripherals, including troubleshooting and maintenance.
• Assist with Active Directory tasks and basic user account management.
• Document incident resolution, hardware inventory, and technical guides for internal use.

Conhecimentos

Desktop support

Active Directory

VPN

MS Office

ITIL practices

Ferramentas

SCCM

Intune

ServiceNow

Outlook

VPN

Descrição da oferta de emprego

Skill Set : Desktop Support Engineer Level 1

Designation : Backfill (On-site)

Language : English C1 & Local C1

Contract : B2B/Freelance

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic Follow ITIL practices for incident, problem, and service request management in corporate