Desktop Support Engineer L2 – Onsite & Remote

Sharp Brains; Alenquer; Híbrido; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Sharp Brains is seeking a skilled Desktop Support Specialist (L2) to provide advanced technical support for desktops, laptops, and IT infrastructure. You will troubleshoot hardware, software, and network issues, perform IMAC activities, and support end users onsite and remotely to meet SLA targets.

The role covers administering Windows 10/11, Office 365, and business applications, with exposure to AD, Azure AD, SCCM/Intune, and ITSM tools.

Qualificações

• Experience providing Level 2 desktop support
• Familiarity with Windows 10/11, Office 365, and remote ticketing processes
• Strong communication and customer service skills

Responsabilidades

• Provide Level 2 on-site and remote technical support to end users
• Diagnose and resolve hardware, software, and OS issues
• Install, configure, and maintain Windows 10/11
• Perform IMAC activities and coordinate hardware changes
• Troubleshoot peripherals and printers
• Support Microsoft 365 apps, Outlook, Teams
• Manage user accounts in AD and Azure AD
• Configure TCP/IP, DNS, DHCP, VPN, Wi‑Fi, LAN/WAN
• Deploy OS and software using SCCM/Intune
• Manage incidents and assets in ITSM tools
• Support mobile devices and MDM solutions
• Set up conference rooms and AV equipment
• Escalate complex issues to Level 3 or Infrastructure teams
• Ensure IT security policy and SLA compliance

Conhecimentos

Windows Admin

Office 365

Communication

Remote support

ITIL awareness

Formação académica

Bachelor’s degree in Computer Science/IT

Diploma in IT

Ferramentas

SCCM

Intune

Active Directory

Azure AD

ServiceNow

Descrição da oferta de emprego

Sharp Brains is seeking a skilled Desktop Support Specialist (L2) to provide advanced technical support for desktops, laptops, and IT infrastructure. You will troubleshoot hardware, software, and network issues, perform IMAC activities, and support end users onsite and remotely to meet SLA targets.

The role covers administering Windows 10/11, Office 365, and business applications, with exposure to AD, Azure AD, SCCM/Intune, and ITSM tools.