EUC Desktop Support Engineer — Windows/Mac, SCCM & VC

SISL Global; Vila Nova de Gaia; Presencial; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

SISL Global in Porto, Portugal seeks an EUC Support engineer to troubleshoot and resolve hardware, software, and peripherals for end users, interfacing with vendors for in-warranty returns and software installations.

You will set up desktops/laptops, support Windows and macOS, manage Office 365 and conferencing systems, handle SCCM deployments, and contribute to EUC compliance tasks within a collaborative team.

Qualificações

• Experience providing end-user IT support for Windows and macOS environments.
• Ability to install and configure desktops/laptops and related software.
• Strong troubleshooting and ticket management skills.
• Experience coordinating with hardware vendors for repairs and returns.
• Familiarity with Office 365/OneDrive and conferencing systems.

Responsabilidades

• Provide end-user support for Windows, Mac OS, and peripherals.
• Set up desktops/laptops for users and configure profiles.
• Troubleshoot hardware/software issues and coordinate with vendors.
• Install and troubleshoot printers and conferencing equipment.
• Manage tickets in ServiceNow and ensure SLA adherence.
• Assist with SCCM OS deployment and security/compliance tasks.
• Collaborate with offshore teams for Wintel and network issues.

Conhecimentos

End user support

Windows 7/10 support

Mac OS support

Vendor coordination

Troubleshooting

Ferramentas

ServiceNow

SCCM OS Deployment

Office 365

OneDrive

Skype for Business

Descrição da oferta de emprego

SISL Global in Porto, Portugal seeks an EUC Support engineer to troubleshoot and resolve hardware, software, and peripherals for end users, interfacing with vendors for in-warranty returns and software installations.

You will set up desktops/laptops, support Windows and macOS, manage Office 365 and conferencing systems, handle SCCM deployments, and contribute to EUC compliance tasks within a collaborative team.