Modern Workplace Support Engineer

Hexa People; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading IT service provider in Lisbon is seeking a Modern Workplace Support Engineer to support users by resolving tickets and ensuring the EUC applications and systems remain operational. The role involves L2/L3 service support, managing software and hardware, and communication with end users. Candidates should have an ICT-related Bachelor's knowledge and a strong focus on Microsoft technologies, along with good communication skills. This position offers flexible hours and the possibility for full-remote work.

Qualificações

• Focus on Microsoft technologies like MS Office, Intune, Azure Active Directory, and Windows OS.
• 3-4 years experience in a similar L2/L3 support function.
• Knowledge and experience in L2/L3 workplace processes.
• Good knowledge and experience with PowerShell.

Responsabilidades

• Process and solve incidents and service requests in a timely manner.
• Prepare and manage changes and configuration on IT systems.
• Perform daily management activities defined in permanent activities.
• Work with internal departments and external vendors.
• Maintain the EUC environment and ensure user satisfaction.

Conhecimentos

Microsoft technologies

MS Office

Intune

Azure Active Directory

Windows OS

PowerShell

Communication skills

Formação académica

ICT related Bachelor level of knowledge

Descrição da oferta de emprego

About the job Modern Workplace Support Engineer

The Modern Workplace Support Engineer, is part of the End Users Computing services and reports to the IT Support Manager.

The Modern Workplace Support Engineer, will be able to manage multiple areas of focus within the IT department such as End Using Computer and L2/L3 Service Support. This means actively supporting users by resolving tickets, managing, optimizing and keeping EUC applications and/or systems operational including the associated procedures, as well as and where necessary describing work instructions and ensuring the correct standard processes in alignment with the business and other stakeholders.

The Modern workplace Support Engineer, will also be part of local and Global IT projects.

The position will cover CET hours. The candidate will also need to work in shifts and in stand-by where applicable. (full-remote)

Output areas

• Process and solve incidents and service requests in a timely and qualitative way
• Preparing and running changes and configuration management on IT systems
• Performing daily management activities defined in daily permanent activities
• Working together with other internal departments like the infrastructure Shared Service Center and external vendors.
• Maintain the EUC environment like Office 365, managing Intune, Windows OS, packaging applications, Active Directory,
• Co-responsible for user satisfaction in relation to the IT environment
• Communication with end users

Qualifications

• ICT related Bachelor level of knowledge, focus on Microsoft technologies, like MS Office, Intune, Azure Active Directory, Windows OS, Hardware settings, generic knowledge of Network,
• 3 4-year experience in a similar L2/L3 support function and having preferably Microsoft Certificates on the specific Microsoft products.
• Knowledge and experience in L2/L3 Workplace processes.
• Having good knowledge and experience with PowerShell.
• Communicatively both oral and written and service oriented