Desktop Support Engineer

Sharp Brains; Alenquer; Híbrido; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Sharp Brains is seeking a skilled Desktop Support Specialist (L2) to provide advanced technical support for desktops, laptops, and IT infrastructure. You will troubleshoot hardware, software, and network issues, perform IMAC activities, and support end users onsite and remotely to meet SLA targets.

The role covers administering Windows 10/11, Office 365, and business applications, with exposure to AD, Azure AD, SCCM/Intune, and ITSM tools.

Qualificações

• Experience providing Level 2 desktop support
• Familiarity with Windows 10/11, Office 365, and remote ticketing processes
• Strong communication and customer service skills

Responsabilidades

• Provide Level 2 on-site and remote technical support to end users
• Diagnose and resolve hardware, software, and OS issues
• Install, configure, and maintain Windows 10/11
• Perform IMAC activities and coordinate hardware changes
• Troubleshoot peripherals and printers
• Support Microsoft 365 apps, Outlook, Teams
• Manage user accounts in AD and Azure AD
• Configure TCP/IP, DNS, DHCP, VPN, Wi‑Fi, LAN/WAN
• Deploy OS and software using SCCM/Intune
• Manage incidents and assets in ITSM tools
• Support mobile devices and MDM solutions
• Set up conference rooms and AV equipment
• Escalate complex issues to Level 3 or Infrastructure teams
• Ensure IT security policy and SLA compliance

Conhecimentos

Windows Admin

Office 365

Communication

Remote support

ITIL awareness

Formação académica

Bachelor’s degree in Computer Science/IT

Diploma in IT

Ferramentas

SCCM

Intune

Active Directory

Azure AD

ServiceNow

Descrição da oferta de emprego

Desktop Support Specialist (DSS) L2 – Job Description

Job Type : Backfill Position

Job Titl

2Job Summar

yWe are looking for a skilled Desktop Support Specialist (L2) to provide advanced technical support for desktops, laptops, mobile devices, and IT infrastructure. The ideal candidate will troubleshoot hardware, software, and network issues, perform IMAC activities, support end users onsite and remotely, and ensure timely resolution of incidents while meeting SLA requirements

.Key Responsibilitie

• sProvide Level 2 onsite and remote technical support to end users
• .Diagnose and resolve hardware, software, operating system, and application issues
• .Install, configure, and maintain Windows 10/11 operating systems
• .Perform IMAC (Install, Move, Add, and Change) activities
• .Troubleshoot desktops, laptops, printers, scanners, and peripheral devices
• .Support Microsoft Office 365, Outlook, Teams, and other business applications
• .Manage user accounts, groups, and permissions in Active Directory and Azure AD
• .Configure and troubleshoot TCP/IP, DNS, DHCP, VPN, Wi-Fi, and LAN/WAN connectivity issues
• .Install, configure, and replace hardware components as required
• .Perform Break/Fix activities and coordinate hardware warranty replacements
• .Deploy operating systems and software using SCCM, Intune, or other deployment tools
• .Manage incidents, service requests, and asset records using ServiceNow or other ITSM tools
• .Support mobile devices (Android/iOS) and MDM solutions
• .Set up conference rooms, AV equipment, docking stations, and meeting room technology
• .Maintain IT asset inventory and documentation
• .Escalate complex issues to Level 3 or Infrastructure teams when necessary
• .Ensure compliance with IT security policies, procedures, and SLA targets

.Required Skill

• sWindows 10/11 Administratio
• DMicrosoft Office 36
• 5ServiceNow or other ITSM tool
• eTCP/IP, DNS, DHCP, VP
• NHardware & Software Troubleshootin
• gIMAC & Break/Fix Suppor
• tPrinter & Peripheral Suppor
• tExcellent communication and customer service skill

sPreferred Qualification

• sDiploma or Bachelor's degree in Computer Science, Information Technology, or a related field
• .Microsoft, ITIL, CompTIA A+, Network+, or equivalent certifications are an advantage
• .2–5+ years of experience in Desktop Support or IT Support