Workplace Services Engineer L2

Claranet Portugal; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Claranet Portugal in Lisbon is seeking a Workplace Services Engineer L2 to integrate our internal team. You will manage packaging, deployments, and endpoint configurations to support a secure modern workplace.

The role requires 2–4 years in EUC/endpoint operations and ITIL v4 Foundations certification; MD-102 knowledge is valued. You'll work with SCCM/Intune, PowerShell, and ServiceNow to keep systems healthy and aligned with policy.

Qualificações

• 2-4 years of EUC/endpoint operations experience.
• ITIL v4 Foundations certification.

Responsabilidades

• Package and deploy standard software packages to the portal (MSI/EXE); execute mass deployments and re-imaging.
• Run OS, driver and security patch cycles to meet the 98% patch-compliance SLA.
• Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune; BitLocker key recovery, LAPS and Defender health.
• Resolve incidents and service requests per runbooks; escalate complex cases with full context.
• Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports.
• Enable EUFS and other providers for domain join, local installs and console access; perform remote installations.
• Run and adapt existing PowerShell scripts for routine tasks.

Conhecimentos

EUC / endpoint operations

PowerShell scripting

MD-102 (Endpoint Administrator)

ServiceNow

Formação académica

ITIL v4 Foundations

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Workplace Services Engineer L2 to integrate our internal team, based in Lisbon.

Your responsibilities include:

• Package & deploy — Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging;
• Patch operations — Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA;
• Configuration execution — Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS and Microsoft Defender agent health;
• Incident & service request handling (ITIL) — Resolve incidents and service requests within runbooks; reconcile before closure (nothing closed “Resolved” without successful reconciliation); escal​ate complex or non-standard cases to L3 with full context;
• CMDB & inventory — Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports;
• Cross-team enablement — Enable EUFS and other providers for domain join, local installs and console access; perform remote installations and configurations;
• Applied scripting — Run and adapt existing PowerShell scripts for routine tasks.

You must have:

• 2-4 years of experience in EUC / endpoint operations;
• Certifications: ITIL v4 Foundations.

We value:

• Certifications: MD-102 (Endpoint Administrator); progressing toward the Microsoft endpoint baseline, experience with ServiceNow.