Dannish Customer Support Opportunities

Divine Myths Studio; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

Accommodation options for relocating

Project-specific bonuses

Holiday and Christmas allowances

Job summary

Divine Myths Studio in Portugal is seeking candidates for customer support roles across multiple projects. You will assist customers by phone, email or live chat, help with sign-ups, renewals and billing questions, and guide users through our digital platforms.

Entry-level is welcome, and training will cover product, systems and customer service basics. Bilingual English and Danish skills are highly valued, with rotating shifts and relocation options depending on the project.

Qualifications

• Strong English alongside Danish proficiency.
• Clear written and verbal communication.
• Patient, empathetic and customer-focused approach.
• Confident using computers, online platforms and digital tools.
• Good problem-solving and attention to detail.
• Willingness to learn and work in an international team.
• Availability for rotating shifts where required.
• Previous experience in customer service welcomed; entry-level considered.

Responsibilities

• Assist customers by phone, email or live chat.
• Support account and subscription management, including sign-ups, renewals and billing enquiries.
• Guide users through digital platforms, product features and tools.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Make outbound calls when needed to follow up or resolve customer enquiries.
• Keep accurate records of customer interactions.
• Identify recurring issues and share feedback to improve the customer experience.

Skills

English proficiency

Danish proficiency

Communication skills

Empathy

Tech-savvy

Problem solving

Willingness to learn

Rotating shifts

Job description

Are you Danish and looking to start or grow your career in an international environment? We welcome general applications from candidates interested in customer support opportunities in Portugal. Whether you are starting your career or already have customer-facing experience, we would love to learn more about you.

About The Role

• Assist customers by phone, email or live chat.
• Support account and subscription management, including sign-ups, renewals, cancellations and billing enquiries.
• Guide users through digital platforms, product features and tools.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Make outbound calls when needed to follow up or resolve customer enquiries.
• Keep accurate records of customer interactions.
• Identify recurring issues and share feedback to improve the customer experience.

What We Are Looking For

• Strong English skills alongside proficiency in Dannish.
• Clear written and verbal communication.
• A patient, empathetic and customer-focused approach.
• Confidence using computers, online platforms and digital tools.
• Good problem-solving skills and attention to detail.
• Willingness to learn and work in an international team.
• Availability for rotating shifts where required.

Previous experience in customer service, hospitality, retail, technical support or contact centres is welcome. Entry-level candidates may also be considered, depending on the project.

Working arrangements

• Opportunities are based in Portugal, with the location confirmed for each role.
• Working hours may include full-time schedules of 40 hours per week.
• Rotating shifts, weekend work and work arrangements depend on the project.
• Candidates must meet the work authorisation requirements for the position.

Training And Benefits

Depending on the opportunity, the package may include:

• Initial product, systems and customer service training.
• Meal allowance.
• Holiday and Christmas allowances.
• Private health and dental insurance.
• Accommodation options for eligible relocating candidates.
• Project-specific bonuses.

Salary, training compensation, contract terms and eligibility for benefits will be explained for each suitable vacancy before you proceed.