Danish Speaker Customer Care Specialist – Digital Payments Solutions

Encaja Talent; Lisboa; Vor Ort; EUR 24.000 - 36.000; Vollzeit

Benefits dieser Stelle

Relocation support

Private health insurance

Meal allowance

Career development & training

Zusammenfassung

Encaja Talent in Lisbon is seeking Danish-speaking Customer Support Specialists to assist customers with onboarding, transactions, and technical support for a digital payments and POS solution. You will provide support via phone, email, and chat, while helping merchants manage sales and grow their business.

The role involves multi-system support, clear product explanations, and collaboration with an international team.

Qualifikationen

• Fluent Danish (C1/C2) with good English skills.
• Previous experience in customer support or service roles is an advantage.
• Strong communication and problem-solving skills.
• Comfortable working with digital tools and multiple systems.
• Ability to explain technical and financial topics clearly.
• Customer-focused mindset with attention to detail.
• Team player with adaptability in a dynamic setting.

Aufgaben

• Provide support via phone, email, and chat, ensuring a professional and helpful customer experience
• Assist with account setup and onboarding for new users
• Support customers with orders, deliveries, and logistics-related inquiries
• Troubleshoot technical issues related to the application, devices, and accessories
• Handle financial-related questions, including transactions, deposits, and activity reports
• Provide clear and accurate product information to customers
• Escalate complex issues to the appropriate teams when necessary
• Maintain accurate records of customer interactions and follow internal procedures

Kenntnisse

Danish (C1/C2)

English proficiency

Customer support experience

Communication skills

Problem solving

Digital tools

Explain technical topics

Customer-focused

Team player

Jobbeschreibung

We're partnering with a leading global customer experience provider to recruit Danish-speaking Customer Support Specialists for a role based in Lisbon.

In this position, you will support a digital payments and point-of-sale solution used by small and medium-sized businesses. You will assist customers with onboarding, transactions, and technical support, helping them manage their sales and grow their business effectively.

Your Role

• Provide support via phone, email, and chat, ensuring a professional and helpful customer experience
• Assist with account setup and onboarding for new users
• Support customers with orders, deliveries, and logistics-related inquiries
• Troubleshoot technical issues related to the application, devices, and accessories
• Handle financial-related questions, including transactions, deposits, and activity reports
• Provide clear and accurate product information to customers
• Escalate complex issues to the appropriate teams when necessary
• Maintain accurate records of customer interactions and follow internal procedures

Your Qualifications

• Fluent Danish (C1/C2) with good English skills
• Previous experience in customer support or service roles is an advantage
• Strong communication and problem-solving skills
• Comfortable working with digital tools and multiple systems
• Ability to explain technical and financial topics clearly
• Customer-focused mindset with attention to detail
• Team player with adaptability in a dynamic setting

The Offer

• Join a collaborative and inclusive international team in Lisbon
• Full training provided, plus opportunities for continuous development
• Work in a modern, multicultural office environment
• Enjoy a performance-based bonus structure
• Access to private health insurance, meal allowance, and other benefits
• Relocation support may be available for candidates from abroad
• Long-term career growth with clear development pathways