Remote Danish Client support Support in Braga

Global Crest Solution; Braga; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Salary Package

Training at home

productivity bonus per month

Health and Life Insurance

Relocation Assistance

International Team

Career Growth

Job summary

Global Crest Solution is seeking a Danish Customer Support Agent for a remote role based in Braga, Portugal, joining an international digital services project. You will be the first line of contact, resolving inquiries, guiding users, and ensuring high-quality service across an online platform.

The role emphasizes troubleshooting, order support, and product guidance, with an English CRM workflow and opportunities to grow within digital services.

Qualifications

• Native-level (or C1+) fluency in Danish.
• Proven experience as a customer service representative.
• Relatively advanced PC knowledge including browser navigation and desktops.
• Strong affinity for technology and willingness to learn new products.

Responsibilities

• Handle inbound customer calls addressing inquiries including sales, after-sales, product information, and delivery questions.
• Provide effective technical troubleshooting using diagnostic tools and guide customers to solutions or escalate complex issues.
• Assist with order and delivery issues, warranty claims, refunds, and replacements, ensuring accurate information and timely resolution.
• Maintain detailed and accurate records of customer interactions in the CRM system in English.
• Offer product recommendations and support purchase decisions to contribute to a positive sales experience.

Skills

Danish language proficiency

Customer service experience

PC literacy

Tech-savviness

Job description

Danish Customer Support | Digital Services Project

Position Details

• Job Title: Danish Customer Support Agent
• Location:Braga, Portugal
• Work Model: Remote
• Starting Date: 5 November 2026

Are you passionate about customer service and enjoy finding solutions to different challenges? Join a global digital services project in Lisbon, where you’ll help users resolve issues, answer questions, and make the most of their online experience.

About The Role

As a Customer Support Agent, you’ll be the first point of contact for users who need assistance with an online platform. Your role will involve answering enquiries, investigating reported problems, and guiding users towards the right solutions while maintaining a high standard of service.

This is an Remote opportunity in Braga, offering the chance to work in an international team and develop your skills in the digital services sector.

Key Responsibilities

• Handle inbound customer calls, addressing a wide range of inquiries including sales, after-
• sales support, product information, and delivery-related questions.
• Provide effective technical troubleshooting using diagnostic tools like TechSee, guiding
• customers through solutions or escalating complex issues when necessary.
• Assist with order and delivery issues, warranty claims, refunds, and replacements, ensuring
• accurate information and timely resolution.
• Maintain detailed and accurate records of customer interactions in English within the CRM
• system.
• Offer product recommendations and support purchase decisions, contributing to a positive
• sales experience.

Candidate Profile

• Native-level or C1+ fluency in Danish, enabling you to provide exceptional support to
• customers.
• Proven experience in a customer service representative (CSR) role, demonstrating your
• ability to handle diverse customer interactions.
• Relatively advanced PC knowledge, including proficiency in navigating multiple browser
• tabs, applications, and virtual desktops.
• A strong affinity for technology and technical solutions, with a willingness to learn about
• innovative products (no advanced IT knowledge required).

What The Company Offers

• Salary Package: Competitive compensation depending on the candidate's experience and profile.
• Training at home
• productivity bonus per month
• Health and Life Insurance: Company-provided insurance benefits.
• Relocation Assistance: Yes ( - 2 Weeks hotel accommodation + Flight ticket (inside the EU) - Airport Pickup- Real Estate Agency fee
• International Team: An opportunity to collaborate with colleagues from diverse backgrounds.
• Career Growth: The opportunity to build expertise in customer relations and digital platform services.

Interested in Joining the Team?

If you have strong French skills, enjoy assisting people, and want to gain experience in the digital industry, this position could be the right next step for you.