Danish Customer Support Opportunities

Divinemythsstudio; Lisboa; Sur place; EUR 12 000 - 21 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Private health insurance

Dental insurance

Accommodation options

Résumé du poste

Divinemythsstudio is seeking bilingual customer support enthusiasts to join our international team in Portugal. You will assist customers by phone, email or live chat and help with account management and billing inquiries.

You will guide users through our digital platforms, troubleshoot issues and escalate complex cases. The role offers training, meal allowance, private health insurance, and relocation options where applicable.

Qualifications

• Fluency in English and Danish with strong written and spoken communication.
• Clear written and verbal communication.
• Patient, empathetic and customer-focused approach.

Responsabilités

• Assist customers by phone, email or live chat.
• Support account and subscription management, including sign-ups, renewals and billing queries.
• Guide users through digital platforms, product features and tools.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Make outbound calls when needed to follow up or resolve customer enquiries.
• Keep accurate records of customer interactions and identify recurring issues.

Connaissances

Danish

English

Communication

Description du poste

Are you bilingual and looking to start or grow your career in an international environment?

We welcome general applications from candidates interested in customer support opportunities in Portugal. Whether you are starting your career or already have customer-facing experience, we would love to learn more about you.

About the role

• Assist customers by phone, email or live chat.
• Support account and subscription management, including sign-ups, renewals, cancellations and billing enquiries.
• Guide users through digital platforms, product features and tools.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Make outbound calls when needed to follow up or resolve customer enquiries.
• Keep accurate records of customer interactions.
• Identify recurring issues and share feedback to improve the customer experience.

What we are looking for

• Strong English skills alongside proficiency in Dannish.
• Clear written and verbal communication.
• A patient, empathetic and customer-focused approach.
• Confidence using computers, online platforms and digital tools.
• Good problem-solving skills and attention to detail.
• Willingness to learn and work in an international team.
• Availability for rotating shifts where required.

Previous experience in customer service, hospitality, retail, technical support or contact centres is welcome. Entry-level candidates may also be considered, depending on the project.

Working arrangements

• Opportunities are based in Portugal, with the location confirmed for each role.
• Working hours may include full‑time schedules of 40 hours per week.
• Rotating shifts, weekend work and work arrangements depend on the project.
• Candidates must meet the work authorisation requirements for the position.

Training and benefits

Depending on the opportunity, the package may include:

• Initial product, systems and customer service training.
• Meal allowance.
• Holiday and Christmas allowances.
• Private health and dental insurance.
• Accommodation options for eligible relocating candidates.
• Project‑specific bonuses.

Salary, training compensation, contract terms and eligibility for benefits will be explained for each suitable vacancy before you proceed.