Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 10 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Fully Paid Training

Health Insurance

Relocation package

Monthly performance bonus

Career growth opportunities

Resumo da oferta

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Specialist to join our Sofia-based team. The role involves assisting Danish-speaking clients across phone, email, and chat, resolving complex inquiries, and maintaining CRM records in a fast-paced environment.

You will collaborate with cross-functional teams, stay updated on product knowledge, and strive to meet quality and resolution KPI targets while benefiting from a relocation package and ongoing training.

Qualificações

• Native or fluent Danish (spoken and written).
• Experience in a contact center or service-oriented environment is advantageous.
• Wamiliarity with CRM systems and ticketing software is a plus.

Responsabilidades

• Deliver high-quality assistance to Danish-speaking clients via phone, email, and chat.
• Resolve complex inquiries to ensure customer satisfaction and brand loyalty.
• Maintain accurate customer records in our internal CRM system.
• Collaborate with cross-functional teams to resolve service escalations.
• Stay updated on product knowledge and service policies to provide accurate information.
• Achieve individual and team KPIs focused on quality and resolution efficiency.

Conhecimentos

Danish language (native/fluent)

Customer support

Communication skills

CRM familiarity

Ferramentas

CRM system

Ticketing software

Descrição da oferta de emprego

Danish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading corporations. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Specialist position in Bulgaria. This is an exceptional opportunity to join a fast-paced environment where you will represent world-class brands, making this one of the most sought-after Danish-speaking jobs in the region.

Key Responsibilities

• Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels.
• Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty within the Customer Support Services industry.
• Maintain accurate customer records and documentation in our internal CRM systems.
• Collaborate with cross-functional teams to resolve service escalations effectively and professionally.
• Stay updated on product knowledge and service policies to provide accurate, real-time information.
• Achieve individual and team-based KPIs focused on quality and resolution efficiency.
• Contribute to a positive, professional office environment at our Sofia location.
• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Exceptional communication skills and a passion for delivering superior Customer Support Services.
• Ability to relocate to Sofia, Bulgaria for this on-site role.
• Strong problem-solving skills and a proactive, professional attitude.
• Previous experience in a contact center or service-oriented environment is considered an advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Professional growth opportunities within one of the best jobs in Bulgaria
• And Much More…

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of historical charm and modern urban convenience. As one of the most exciting hubs for international talent, Bulgaria provides a Mediterranean-influenced climate, a vibrant social scene, and a cost of living that allows for a high quality of life. Choosing to pursue one of our many Danish-speaking jobs here means embracing a culture that welcomes international professionals with open arms.

Beyond the professional landscape, Bulgaria boasts stunning landscapes and a rich culinary tradition that appeals to all tastes. With our comprehensive relocation package, starting your new Danish Speaking Customer Support Specialist position in Bulgaria is seamless and stress-free. Experience the perfect balance of professional success and personal adventure by relocating to this beautiful corner of Europe.