Danish Speaking Customer Agent - Work In Sofia, Bulgaria - Paid Relocation Pack

Mercier Consultancy Group; Lisboa; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Danish Speaking Support Specialist to serve Danish-speaking clients in the Customer Support Services industry. You will handle inquiries via phone, email, and live chat, ensuring timely, accurate information and strong customer satisfaction.

The role includes fully paid training and a relocation package to Sofia, plus a monthly performance bonus. Native or fluent Danish, excellent communication, and CRM proficiency are required to deliver

Qualifications

• Danish speaking fluent or native.
• Strong verbal and written communication with empathy.
• Previous experience in Customer Support Services is advantageous.

Responsibilities

• Be the primary point of contact for Danish-speaking clients within customer support.
• Resolve inquiries via phone, email and live chat with professionalism.
• Maintain high customer satisfaction by delivering accurate information.
• Document all interactions in the CRM for continuity.
• Collaborate with internal teams to suggest service improvements.
• Stay updated on product knowledge to provide expert assistance.
• Meet or exceed daily SLAs.

Skills

Danish language

Communication skills

Customer support experience

Tools

CRM systems

Job description

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations in the Customer Support Services sector. With a reputation for excellence, we bridge the gap between high-caliber professionals and dynamic global brands, ensuring long-term career growth and success.

Job Overview

We are currently seeking a highly motivated professional for a Danish Speaking Support Specialist position in Bulgaria. This role is perfect for those seeking impactful Danish-speaking jobs, offering the chance to work in a vibrant international hub while providing elite support to our diverse clientele.

Key Responsibilities

• Act as the primary point of contact for Danish-speaking clients within the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat with professionalism and efficiency.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Document all interactions within our CRM system to ensure seamless service continuity.
• Collaborate with internal teams to identify service improvements and process optimizations.
• Stay up-to-date with product knowledge to provide expert-level assistance.
• Ensure all service level agreements (SLAs) are met or exceeded daily.

Requirements

• Native or fluent Danish (spoken and written).
• Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Strong proficiency in modern digital tools and multi-tasking abilities.
• A proactive mindset, perfect for those exploring competitive jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your Danish Speaking Support Specialist position in Bulgaria.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Sofia seamless.
• Monthly Performance Bonus that rewards your dedication and success.
• And Much More...

Life in Bulgaria

Choosing to take one of our jobs in Bulgaria means stepping into a country with a rich cultural history and a welcoming, sun-drenched Mediterranean-adjacent climate. Bulgaria offers a perfect balance of traditional European charm and modern, high-energy city life, making it a highly desirable destination for international professionals.

With a very low cost of living, you will find that your quality of life in Bulgaria is significantly enhanced compared to many other European capitals. Between the exquisite local cuisine, the vibrant nightlife in Sofia, and the ease of relocating through our premium support services, Bulgaria is the ideal place to grow your career and your lifestyle.