Dutch Speaking Customer Advisor (Hybrid)

Ignite; Lisboa; Hybrid; EUR 24,000 - 29,000; Full time

Benefits offered by this job

Language allowance

Hybrid work model

Fully paid training

Relocation support

Meal allowance

Job summary

Ignite in Lisbon is seeking Dutch-speaking Customer Support Advisors to join our international team on a hybrid schedule with 2–3 days remote per week. No prior experience is required as we provide comprehensive, fully paid training from day one.

You will handle Dutch-speaking inquiries via phone, email, and chat, resolve product and order questions, and document interactions in our CRM with care and accuracy. This role offers development opportunities within a global brand.

Qualifications

• Native or near-native Dutch language skills with professional communications.
• Solid English (B2) for internal communications and training.
• Excellent verbal and written communication with a customer-centric approach.
• Willingness to learn and adapt in a hybrid, target-driven environment.
• Experience in customer service is a bonus but not required.

Responsibilities

• Respond to Dutch-speaking inquiries via phone, email, and live chat.
• Troubleshoot product, delivery, and warranty questions with patience.
• Log and track customer interactions in our CRM with precision.
• Maintain high customer satisfaction through active listening and empathy.
• Collaborate with team leaders to improve service quality and targets.

Skills

Dutch language

English (B2)

Customer service

Empathy

Tools

MS Office

CRM tools

Job description

Salary: €1,400 gross/month (paid 14 times/year = €19,600/year) + €150 net/mo (Language) + up to €100/mo (KPI Bonus) + €7/day (Meal Allowance)

Location: Lisbon, Portugal

Work Model: Hybrid (2-3 days remote per week)

Experience: No prior experience required (fully paid training provided)

Role Overview

Are you looking to kickstart your career in one of Europe's most vibrant, sun-drenched capitals while enjoying the flexibility of a hybrid work schedule? We are seeking enthusiastic Dutch speakers to join our international team in Lisbon as Customer Support Advisors. In this role, you will represent a globally recognized leader in home appliances and consumer electronics. Your mission will be to deliver outstanding support to Dutch-speaking customers, helping them resolve inquiries and ensuring a seamless brand experience. This role features a flexible hybrid work model alongside time in our modern Lisbon office, offering the ideal balance between professional independence and connection with your team. No prior experience is required—we provide comprehensive, fully paid training to set you up for absolute success!

Key Responsibilities

• Customer Assistance: Responding to incoming inquiries from Dutch-speaking customers via phone, email, and live chat in a professional, friendly, empathetic, and timely manner.
• Troubleshooting & Support: Assisting customers with product inquiries, delivery scheduling, warranty questions, and troubleshooting common technical issues related to household appliances with patience and care.
• Case Management: Logging and tracking customer interactions in our CRM system with absolute precision, ensuring accurate documentation and following up on open cases until resolution.
• Quality & Empathy: Maintaining a high level of customer satisfaction by active listening, showing genuine empathy, and delivering clear, helpful solutions.
• Team Collaboration: Working closely with team leaders and colleagues—both in-office and virtually—to continuously improve service quality and hit team performance targets.

What We Are Looking For

• Language Skills: Native or near-native fluency in Dutch (written and spoken) to ensure flawless client communication, with a solid, professional command of English (B2 level or higher) for internal communication and training.
• Communication Mastery: Excellent verbal and written communication skills, with a polite, empathetic, patient, and customer-centric approach.
• Tech & Hybrid Savvy: Comfortable navigating multiple screens, using basic software (MS Office), adapting to CRM tools, and self-managing effectively during remote workdays.
• Problem-Solving Mindset: A proactive attitude toward solving problems, emotional intelligence, and a genuine desire to help people.
• Adaptability: Comfortable working in a structured environment with rotating shifts.
• Experience: Prior experience in customer service, call centers, or the retail sector is a great bonus, but it is not a mandatory requirement. We value motivation, attitude, and the willingness to learn above all else!

Working Hours & Shifts

• Schedule: Full-time, 40 hours per week (8 hours per day, 5 days a week).
• Shift Window: Rotative shifts operating between 07:00 AM and 05:00 PM.
• Work Style: Hybrid setup - enjoy the best of both worlds with 2 to 3 days working remotely from home per week, combined with collaborative days in our state-of-the-art office in Lisbon.

Compensation & Benefits Package

We offer a highly competitive remuneration package that sits well above the average local market rate, allowing you to enjoy a comfortable lifestyle and great work-life balance in Lisbon:

• Base Salary: €1,400 gross per month, paid 14 times a year (includes Christmas and Summer holiday bonuses).
• Language Allowance: An additional €150 net monthly allowance for utilizing your Dutch language skills.
• Performance Bonus: Up to €100 monthly KPI bonus based on hitting realistic customer satisfaction and quality targets.
• Meal Allowance: €7 per working day (approx. €140-€150 net extra per month).
• Training: Fully paid, comprehensive initial training on product knowledge and customer management systems starting on day one.
• Career Growth: Real opportunities for internal promotion into Quality Assurance, Team Management, or Training roles.
• Relocation Support: For candidates moving from abroad, we provide dedicated support (including help with local paperwork, NIF/SS registration, and settling-in guidance) to ensure a smooth transition to Portugal.