Danish Retail Support Specialist | Hybrid in Lisbon

Kats Recruitment; Lisboa; Híbrido; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Private health insurance

Dental insurance

Meal vouchers

Resumo da oferta

Kats Recruitment seeks a Danish-speaking Retail Support Specialist to assist shoppers and retail clients in Lisbon, Portugal. You will handle order tracking, returns, product inquiries, and account management in a busy e-commerce setting.

Initial on-site work for 3 months with a transition to Hybrid Work. Relocation support included, plus private health and dental insurance, meal vouchers, and ongoing training opportunities.

Qualificações

• Native or near-native Danish with strong English working proficiency (B2).
• Experience in retail, customer support, hospitality, or e-commerce preferred.

Responsabilidades

• Advise Danish shoppers via phone, live chat, and email on orders, products, and promotions.
• Process exchanges, refunds, claims, and delivery updates using CRM and inventory platforms.
• Resolve order discrepancies and billing queries while maintaining high service standards.

Conhecimentos

Danish language

Customer service

Retail/e-commerce

CRM platforms

Communication

Ferramentas

CRM systems

Descrição da oferta de emprego

Kats Recruitment seeks a Danish-speaking Retail Support Specialist to assist shoppers and retail clients in Lisbon, Portugal. You will handle order tracking, returns, product inquiries, and account management in a busy e-commerce setting.

Initial on-site work for 3 months with a transition to Hybrid Work. Relocation support included, plus private health and dental insurance, meal vouchers, and ongoing training opportunities.